Faisal Khan
AI Saas Specialist
Mumbai
Summary
Product Analyst with 3+ years of experience in AI SaaS products, AI product operations, data analysis, application testing, and workflow automation. Skilled in SQL, Python, Jira, prompt engineering, AI agent training, and knowledge base development. Experienced in translating business requirements into AI-driven solutions, validating product features, analyzing user behavior, and collaborating with cross-functional teams to deliver data-driven product improvements.
Overview
1
1
Certification
4
4
years of professional experience
Work History
AI SaaS Product Specialist
NexChat
01.2024 - Current
- Conduct tailored AI SaaS product demonstrations to align with customer business requirements and drive engagement.
- Design AI-driven workflows for sales and customer support automation.
- Analyze user behavior, customer feedback, and AI responses to recommend product enhancements.
- Collaborate with product managers and developers to resolve defects, enhancing product quality and user satisfaction.
- Analyze user behavior, customer feedback, and AI responses to recommend product enhancements that align with user needs.
AI Product Operations & Training Associate
Brainbots Digital Pvt. Ltd.
08.2022 - 01.2024
- Trained AI agents utilizing knowledge bases, intents, FAQs, prompts, and conversation workflows to enhance conversational abilities.
- Trained AI agents using knowledge bases, intents, FAQs, prompts, and conversation workflows.
- Prepared AI training materials, product documentation, and internal knowledge resources.
- Managed Jira tasks, bug reporting, sprint tracking, and feature validation.
- Prepared AI training materials and product documentation to support user understanding and streamline internal knowledge sharing.
Data Science & AI Intern
Spinnaker Analytics
03.2026 - 05.2026
- Constructed machine learning model forecasting company bankruptcy through analysis of financial datasets.
- Executed data preprocessing, feature engineering, exploratory data analysis, and model evaluation.
- Executed logistic regression, random forest, SVM, and voting classifier models.
Education
Master of Computer Applications -
Tilak Maharashtra Vidyapeeth
Mumbai03-2022
Bachelor of Computer Applications -
Atharva Institute of Information Technology
05-2019
Higher Secondary Certificate -
KHMW Junior College of Science
Mumbai 04.2001 -
Secondary Section Certificate -
HMW English High School
Mumbai 04.2001 -
Skills
Machine Learning: Pandas, NumPy, Scikit-learn, Matplotlib, Seaborn
Data Analysis: Statistics, Data Cleaning, Exploratory Data Analysis (EDA), Predictive Modeling
Programming: Python, SQL, Microsoft Excel
Product training
Certification
Data Science & Artificial Intelligence – Boston Institute of Analytics (2026)
Timeline
Data Science & AI Intern
Spinnaker Analytics
03.2026 - 05.2026
AI SaaS Product Specialist
NexChat
01.2024 - Current
AI Product Operations & Training Associate
Brainbots Digital Pvt. Ltd.
08.2022 - 01.2024
Higher Secondary Certificate -
KHMW Junior College of Science
04.2001 -
Secondary Section Certificate -
HMW English High School
04.2001 -
Master of Computer Applications -
Tilak Maharashtra Vidyapeeth
Bachelor of Computer Applications -
Atharva Institute of Information Technology