Faisal Qureshi

• Seasoned Senior Project Consultant specializing in serving prestigious clients within Cvent's portfolio.
• Expertise in project management, ensuring successful implementation of Cvent's event management and hospitality technology solutions.
• Proven track record of delivering tailored recommendations and strategic guidance to industry giants.
• Skilled in building and maintaining strong client relationships to drive satisfaction and loyalty.
• Spearheaded initiatives that resulted in cost savings and improved operational efficiencies for clients.
• Streamlined project processes for increased efficiency and better client satisfaction.
• Balanced stakeholder expectations with realistic timelines/ budgets while maintaining flexibility in response to evolving requirements or external factors.

• Expertise in end-to-end project management, encompassing scoping, planning, implementation, and delivery.
• Providing consulting services to clients, offering best practice tips and guidance throughout the project life cycle.
• Experience in handling escalated and high-value projects, as well as At Risk (ARA) accounts.
• Collaborating effectively with cross-functional teams, including Account Management, Client Success, Design, and Product Teams,
• Strong problem-solving skills, adept at resolving issues and conflicts promptly and efficiently, Maintaining focus on quality assurance, ensuring deliverables meet or exceed client expectations.
• Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
• Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.

• Expertise in Quality/Process Improvement techniques within training environments
• Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
• Enhanced employee performance by designing and implementing comprehensive learning programs. Proficient in creating and updating e-learning and virtual classroom materials
• Experienced in delivering training across diverse audiences with tact and diplomacy
• Capable of determining optimal instructional methods, including e-learning modules and workshops
• Proven track record in developing, coaching, and evaluating team members
• Dedicated to continuous improvement of training processes and achieving performance metrics.

Expertly handle product and service inquiries for corporate card members, providing comprehensive information and suggesting additional products and services as needed.

• Resolve customer issues by identifying the root cause, explaining solutions clearly, and ensuring prompt resolution.
• Lead and mentor mini-group of Customer Care Professionals (CCPs), providing regular feedback, coaching, and support tailored to individual performance needs.
• Enhance CCP effectiveness through ongoing product knowledge updates and proactive service improvements.
• Monitor and analyze mini-group performance metrics, developing targeted action plans to support CCPs in achieving their performance goals and enhancing customer satisfaction.
• Mentored junior team members, contributing to their professional growth and development.
• Championed change management efforts during organizational transitions by offering expert guidance on navigating new processes and structures.