Faisal Sayeed
SWIFT Support Consultant
Mumbai
Summary
A proficient SWIFT Support Consultant with 10+ years of experience in SWIFT Alliance Product Applications support and security services. Expert in installation and configuration of Alliance Access, Gateway, SWIFTNet Link, HSM connectivity pack from scratch. Dedicated to customer satisfaction with focused delivery of technical solutions. Highly adept in technology needs assessment and staff training. Successful at optimizing security standards improving overall system security. Experience in disaster recovery planning, road mapping and team development.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Senior Manager -IT (SWIFT)
Central Bank Of India
Mumbai
08.2014 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Provided training to end users on new and updated systems and software.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Provided updated patches for operating systems and system configuration to improve efficiency.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Information Technology Manager (SWIFT)
Central Bank Of India
Mumbai
05.2006 - 05.2014
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed and troubleshoot integration issues related to system configuration, data, maps and workflows.
- Diagnosed and troubleshoot hardware, software and network issues.
- Configured and tested new software and hardware. Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Education
Master Of Computer Applications - Computer And Information Sciences
Indira Gandhi National Open University
New Delhi 06.2000 - 06.2003
Bachelor Of Science - Maths And Physics
Shia PG College
Lucknow 06.1998 - 05.2000
Skills
SWIFTNET
Certification
CISSP - Certified Information System Security Professional
Timeline
CISSP - Certified Information System Security Professional
08-2021
CISM - Certified Information Security Manager
09-2020
CISA - Certified Information System Auditor - Sep 2017
09-2017
Senior Manager -IT (SWIFT)
Central Bank Of India
08.2014 - Current
Information Technology Manager (SWIFT)
Central Bank Of India
05.2006 - 05.2014
Master Of Computer Applications - Computer And Information Sciences
Indira Gandhi National Open University
06.2000 - 06.2003
Bachelor Of Science - Maths And Physics
Shia PG College
06.1998 - 05.2000
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