Summary
Overview
Work History
Education
Skills
Proud Of
Mytime
Personal Information
Travelling & Cricket
Timeline
Faisal Shamim Ansari

Faisal Shamim Ansari

Service Management Specialist in Engineering Solutions
Howrah

Summary

Accomplished Mechanical Engineer with proven expertise in service management and operational excellence. Currently leading as Assistant Service Manager at Amaze Power, overseeing a team of 25+ engineers to deliver unparalleled service and maintenance solutions for Ashok Leyland Diesel Generators, marine engines, Numeric UPS, and Legrand products across multiple states. Skilled in deploying AI-driven systems to enhance efficiency, reduce errors, and optimize processes. Recognized for fostering strong client relationships, driving customer satisfaction, and achieving business growth through strategic leadership and innovative problem-solving. Dedicated to delivering results that align with organizational goals and exceed client expectations.

Overview

7
7
years of professional experience
12
12
years of post-secondary education
3
3
Languages

Work History

Assistant Service Manager

Amaze Power
01.2019 - Current
  • Company Overview: Authorized OEA & Service Dealer of Ashok Leyland Gensets & Industrial Engines
  • Analyzing & planning service support to the customers with the determination of achieving customer's satisfaction & delight
  • Looking after the daily electro-mechanical complains & restoring daily breakdowns in all around the eastern India
  • Collaborated with production departments to resolve material issues and adjust schedules due to production priorities and/or machine down times
  • Planned & improving service business through expertise management & administration skills & AMC
  • Focusing on government sectors with efcient planning & management as they are a very high revenue generating sector
  • Actively participated and contributed in business planning meetings to meet demand requirements for Railways, Topsel Toyota, Indian Army, PS Group & many other Corporate customers
  • Executed daily operations of after sales support & service business
  • Responsible for efcient management of engine servicing & overhauling work
  • Responsible for planning daily work & deputation of 35+ service engineers all around eastern India deputed at our 15 different branches all around
  • Authorized OEA & Service Dealer of Ashok Leyland Gensets & Industrial Engines

Sales & Production Engineer

Take Rubber Mfg Co
02.2018 - 12.2018
  • Improving sale of the company with effective conceptual & interpersonal skills in various trades
  • Also looking after the production planning & it's constructive execution

Education

Mechanical Engineering -

Seacom Engineering College
08.2013 - 07.2017
  • Completed my Mechanical Engineering with a much esteemed & reputed college, having one of the best faculties in the sector & much equipped workshop facilities.
  • GPA: 7.56

Higher Secondary - undefined

Santragachi Kedarnath Institution
05.2011 - 04.2013
  • Completed my Higher Secondary with a healthy percentage of 64%.
  • GPA: 64%

Secondary - undefined

Shibpur SSPS Vidyalaya
04.2005 - 03.2011
  • Completed my secondary degree with a percentage of 72% with a much reputed school.
  • GPA: 72%

Skills

Innovative Leadership

Proud Of

  • Physical Organization
  • Creative Thinking
  • Effectiveness
  • Productivity
  • Planning
  • Analyzing Issues
  • Decision Making
  • Project Management
  • Strategic Planning
  • Team Work
  • Collaboration
  • Delegation
  • Goal Setting
  • Group Leadership
  • Administration
  • Proper administration through expert management.

Mytime

35%, 15%, 20%, 15%, 15%

Personal Information

  • Hobbies: Travelling, Cricket
  • Date of Birth: 06/14/94
  • Nationality: Indian
  • Marital Status: Single

Travelling & Cricket

Passionate about traveling, constantly seeking new experiences and cultures to broaden my perspective. Enthusiastically follows cricket, which fuels my teamwork, strategy, and leadership skills both on and off the field. These passions help me stay motivated, disciplined, and open-minded in my professional and personal life.

Timeline

Assistant Service Manager - Amaze Power
01.2019 - Current
Sales & Production Engineer - Take Rubber Mfg Co
02.2018 - 12.2018
Seacom Engineering College - Mechanical Engineering,
08.2013 - 07.2017
Santragachi Kedarnath Institution - Higher Secondary,
05.2011 - 04.2013
Shibpur SSPS Vidyalaya - Secondary,
04.2005 - 03.2011

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Faisal Shamim AnsariService Management Specialist in Engineering Solutions