Faisal Raza Turky
New Delhi
Summary
Dedicated and customer-focused hospitality professional with 2 years of experience in hotel management, including front desk operations, event coordination, and guest services. Skilled in overseeing daily hotel operations, managing guest relations, and ensuring seamless service delivery. Adept at implementing efficient processes, optimizing guest experiences, and driving team collaboration to meet organizational goals. Passionate about creating a welcoming atmosphere that enhances guest satisfaction and contributes to the overall success of the hotel.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trainee
Hilton Garden Hotel
Saket, New Delhi
11.2022 - 04.2023
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
Industrial Trainee
The Suryaa
New Delhi
05.2022 - 10.2022
- Built and maintained productive relationships with employees.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
Education
BBA -
Maharishi University of Information Technology
Noida01.2024
High School Diploma -
Dayawati Modi Academy
Rampur U.P01-2021
Skills
- Team collaboration
- Reservations management
- Facilities management
- Effective communication
- Problem solving
- Time management
- Multitasking Abilities
- Adaptation to change
- Leadership
- Guest relations management
Certification
Certificate Course Participant - Frankfinn Institute of Hospitality Training 04/2021 - 03/2022
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Timeline
Trainee
Hilton Garden Hotel
11.2022 - 04.2023
Industrial Trainee
The Suryaa
05.2022 - 10.2022
BBA -
Maharishi University of Information Technology
High School Diploma -
Dayawati Modi Academy
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