Hi, I’m
FAISAL YUNUS KHAN
Sales Engineer
Thane
Summary
Sales Engineer with expertise in Enterprise Storage Products, Data Management and DR expert. Inspire customer confidence and foster business growth, experienced in implementing advanced and technical skills in complex customer environments. A Solution Specialist excelling at customer satisfaction and retention. A Pre-sales specialist, Flexible and hardworking in deadline-driven environments. Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
18
years of professional experience
3
years of post-secondary education
1
Certification
2
Languages
Work History
Kyndryl Solutions Private Limited, Mumbai
Senior Lead, Practice Specialist
09.2021 - Current
Job overview
- Develop and Present Solutions, proactively collaborate with account managers and Partner's SE to develop complete technical response, RFPs, in customer presentations, solution design, etc.,
- Proactively provide and leverage focus specialty technical expertise to real customer requirements for support of presales solution development, presentation, and demonstrations of solutions/products through Proof of Concept (PoC)
- Drive the successful onboarding and adoption of Resiliency Services solutions including DR Automation, Cyber Incident Recovery & DR as a Service for a portfolio of accounts, focusing primarily on DR use cases
- Serve as subject-matter expert in DR transformation journey through DR automation technology
- Provide thought leadership to customers at Executive and Practitioner levels
- Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement their resiliency services, including tracking of objectives, stakeholders, milestones, risks, and metrics
- Guide executive customer stakeholders through changes needed to unlock full value of Kyndryl Resiliency Services
- Provide guidance to help them design optimal enablement and adoption strategy to maximize business value
- Provide solutions design and implementation services for Resiliency Orchestration / Cyber incident recovery and DRaaS architecture, and data replication for disaster recovery
- Interact with Partners account team and sales resources in implementing/advancing technical account plan, serving in role as subject matter expert in one primary technology domain.
IBM India Private Limited, Bengaluru, KA
Senior Technical Consultant
06.2016 - 08.2021
Job overview
- Positioned as SME for Newly Acquired product called Resiliency Orchestration Aka DRM (Disaster Recovery Management and Automation)
- Define and deliver on-site technical engagements with partners and customers
- This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering DRM offerings
- Participated and built AWS CloudEndure based DR on Demand Model in conjunction with DRM solution for one of clients in Middle East
- Built DRaaS architecture for one of largest banks in Singapore using IBM Cloud model
- Bring expertise on integration with product and building robust and cost-effective solution around VMware/Hyper-V/Zerto/CloudEndure/Actifio/Oracle/SQL/AS400/Mainframe etc
- Work with engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps
- Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of DRM Solution
- Conducting Demo and Presentation of product and delivering custom solution based on requirement
- Managing IBM DRaaS offering based on IBM Cloud Model
- Developed technical requirement documentation for new software products
Avnet Technology Solutions India Pvt. Ltd, Mumbai
Sales Specialist
03.2012 - 06.2016
Job overview
- Working on NetApp Storage Solutions with supporting technologies while maintaining customer's budget and environment restrictions
- Work with a sales team to identify, gather requirements for solutions, and draft proposals
- Design solution documents and plan Scope of work documents with the services team and the customer
- Assist Sales Reps with customer facing conference calls & presentations
- Provide technical mentoring and development to other team members
- Perform technical presentations, Scope(s) of Work, Bill(s) of Material for customers, partners, and prospects
- Analyze needs of the Sales team and create supporting documentation or tools to better equip the team in sales
- Helping various partners to understand NetApp solution by organizing Sales & Technical trainings
- Creating RFPs documents for Compliance related projects
- Strong Understanding on HA DR & Server Clustering, Storage Clustering, OS Clustering, Database Clustering, Metro Cluster/Stretch Cluster, Replication which includes products like Snap Mirror / Hitachi Universal replicator/Oracle Data Guard
- (Block level/File level/Sync/Async/Semi Sync)
- Strong Understanding on 2 – way DR / 3 – Way DR / Cascade – DR architecture
- Strong Understanding on Backup & Availability, LAN based Backup, LAN Free Backup, Snapshots based backup, product include Symantec BackupExec, NetBackup, CA Arcserve
- Detail understanding on service delivery model
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Immunity Networks & Technologies Pvt. Ltd
Technical Manager
11.2010 - 09.2011
Job overview
- Developed suggestions for technical process improvements to optimize resources
- Recruited and trained IT team members.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Communicated project status, delivering audience messages and change management with clients.
- Performed POC on Netbackup / Backup Exec Products.
Essen Vision Software Pvt. Ltd, Mumbai
Presales Executive
09.2007 - 10.2010
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Utilized internal lead referral tools to solicit new business opportunities and contacts
- Suggested ideas for product evolution and new product variants
Fiona Infosystems Pvt. Ltd, Mumbai
Customer Support Executive
07.2005 - 08.2007
Job overview
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided customers with updates and periodic statements on service developments and changes in trends for Backup Exec / Net Backup / Arc Serve.
- Utilised crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Neptune Infotech, Mumbai
FM Engineer
03.2005 - 07.2005
Job overview
- Diagnosed and executed resolution for network and server issues
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service
- Set up hardware and software in optimal configurations to meet network performance requirements
- Skilled at working independently and collaboratively in team environment
- Worked flexible hours across night, weekend and holiday shifts
- Adaptable and proficient in learning new concepts quickly and efficiently
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Education
Yashwantrao Chavan University , Nashik
Diploma from Computers
01.2001 - 02.2003
Anglo Indian High School , Surat
Secondary School Certification
06.1999 - 03.2000
Skills
Excellent Communication Skillundefined
Certification
NetApp NCDA / NetApp NATSP / NetApp NASP / Hitachi Data HAT – 100
Additional Information
- Sales Engineer Mumbai, India 400612
Timeline
Senior Lead, Practice Specialist
Kyndryl Solutions Private Limited
09.2021 - Current
Senior Technical Consultant
IBM India Private Limited
06.2016 - 08.2021
Sales Specialist
Avnet Technology Solutions India Pvt. Ltd
03.2012 - 06.2016
Technical Manager
Immunity Networks & Technologies Pvt. Ltd
11.2010 - 09.2011
Presales Executive
Essen Vision Software Pvt. Ltd
09.2007 - 10.2010
Customer Support Executive
Fiona Infosystems Pvt. Ltd
07.2005 - 08.2007
FM Engineer
Neptune Infotech
03.2005 - 07.2005
Yashwantrao Chavan University
Diploma from Computers
01.2001 - 02.2003
Anglo Indian High School
Secondary School Certification
06.1999 - 03.2000
NetApp NCDA / NetApp NATSP / NetApp NASP / Hitachi Data HAT – 100
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