Faith Bannon
Indianapolis
Summary
Detail-oriented Account Specialist with nearly three years of experience in auditing applications and invoices. Developed efficient processes for application processing and program cost recovery. Processed over 4,000 applications and audited 14,210 invoices, contributing to enhanced program accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Choice Specialist
Department Of Education
06.2026 - Current
- Developed educational programs to enhance student learning experiences.
- Supported compliance with educational standards and regulations.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
- Auditing invoices
- Auditing student application
- Co-lead of the ESA program
- Led the homeschool program
- High volume customer service
Education Specialist
Treasurer of State's Office
03.2023 - 06.2026
- Account keeping/ maintenance
- Executed basic accounting tasks to maintain accurate financial records and support overall financial operations
- Application Auditing
- Developing policy for applications
- Developing policy for audit
- Invoice Processing
- Payment Auditing
- Managed high volume customer service through multiple phone lines and email inboxes, ensuring timely responses to inquiries
- Proficiency in Microsoft Office
- Proficiency in Excel
- Processed funding for student accounts quarterly, ensuring accurate allocation of resources and timely support for students
- Reconciling student accounts
- Reconciling invoices/funding issues
Shift Manager
Aldi
01.2022 - 03.2023
- Fast Paced Customer
- Service Cash Handling
- Opening/ Closing Duties
- Inventory
- Assisted in schedule creation to optimize staffing levels.
- POS systems
- Food Safety Procedures
- Restocked shelves to ensure product availability and organized layout.
- Merchandise Display/marketing
911 Dispatcher
Marion County Sherriff's Office
02.2019 - 01.2020
- Manage multiple calls, tasks and systems in emergency situations
- Made fast and informed decisions to ensure swift emergency response
- Dispatching proper emergency personnel
- Working with Police, Fire, EMS simultaneously
- Managed high volume and high stress environment while coordinating multiple emergency calls
- Provided accurate and empathetic customer service to callers in distress
- Acquired extensive knowledge of Indianapolis geography for effective navigation
Education
High School Diploma -
Herron High School
Indianapolis, IN05-2016
Some College (No Degree) - Biology
Butler University
Indianapolis, INSkills
- Application review
- Policy writing
- Educational program development
- Data analysis
- Compliance assurance
- Attention to detail
- Customer service
- Conflict resolution
Timeline
Choice Specialist
Department Of Education
06.2026 - Current
Education Specialist
Treasurer of State's Office
03.2023 - 06.2026
Shift Manager
Aldi
01.2022 - 03.2023
911 Dispatcher
Marion County Sherriff's Office
02.2019 - 01.2020
High School Diploma -
Herron High School
Some College (No Degree) - Biology
Butler University