Faith Maguire
La Porte
Summary
Goal-oriented professional with extensive experience in team supervision and operational efficiency enhancement. Demonstrated leadership skills contribute to improved safety protocols and team performance. Proven track record in fostering safe work environments and driving productivity.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Westville Correctional Facility
Westville
08.2023 - Current
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular inspections of cells and common areas for security compliance.
- Enforced facility rules and regulations through effective communication with inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints
Barista
Starbucks
La Porte
05.2022 - 06.2023
- Prepared espresso beverages and specialty drinks to customer specifications.
- Maintained cleanliness and organization of the coffee shop environment.
- Collaborated with team members to streamline workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- I stocked inventory, placed orders for the store, and wrote reports.
Customer Service Lead
HMS Host International
Rolling Prairie
01.2019 - 06.2021
- Led customer service team to ensure high-quality guest experiences.
- Trained new employees on service protocols and company policies.
- Resolved guest complaints efficiently to maintain customer satisfaction.
- Collaborated with management to implement improved service strategies.
- Assisted in inventory management to support seamless service delivery.
- Facilitated communication between team members and management for effective operations.
- Directed customer service staff activities, including training, coaching and performance management.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Developed strong customer relationships to encourage repeat business.
Teacher
Starz Academy
Granger
03.2016 - 08.2018
- Developed engaging lesson plans to enhance student learning and participation.
- Communicated effectively with parents regarding student performance and classroom behavior.
- Maintained a safe and orderly learning environment for all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Education
High School Diploma -
Granger Christian School
Granger, IN01-2018
Skills
- Action accountability
- Detail-focused approach
- Communication proficiency
- Strong leadership abilities
- Goal-focused attitude
- Task ownership and initiative
- Group collaboration skills
- Punctuality and dependability
References
References available upon request.
Timeline
Correctional Officer
Westville Correctional Facility
08.2023 - Current
Barista
Starbucks
05.2022 - 06.2023
Customer Service Lead
HMS Host International
01.2019 - 06.2021
Teacher
Starz Academy
03.2016 - 08.2018
High School Diploma -
Granger Christian School