Faiz Ahamed Awati
Second Vice President
Pune
Summary
Responsible for managing a team of 30 people in Bangalore and Pune by proving excellent client service to Wealth Management and Institutional Clients. Proven ability to lead Valuation reporting, Global Financial Institution, Client Onboarding, Off Boarding, Asset Transition, Gifting and Account Closure process.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Second Vice President- COO Office
Northern Trust- Global Client Onboarding
12.2022 - Current
- Developed a strategic plan to improve procedures and service document review efficiency by collaborating with middle office teams.
- Managed an engagement survey achieving high Experience KPI stands at 95% , Inclusion KPI stands at 90% and Engagement KPI stands at 84% against the threshold 71-100%
- Led Payments Ops COE initiative, establishing comprehensive controls and backup systems for critical application reliability
- Implemented FMEA analysis to enhance controls and minimize process risks effectively
- Oversaw the creation and maintenance of comprehensive team backups to mitigate key man risk, ensuring continuity and process integrity.
- Managed the execution and outcome of critical team initiatives, documenting and addressing key near misses to mitigate recurring issues and ASL.
- BCP- Effectively ensured compliance with business practices, audits, and regulatory requirements.
- Implemented measures to effectively manage team attrition, ensuring a seamless operational process.
- Led risk management initiatives by fostering open discussions and proactively escalating potential concerns.
- Orchestrated business continuity plans, ensuring consistent preparedness as per GBCRS.
- Implemented data-driven tools for decision-making and significantly enhancing organizational controls and productivity via Enlighten tool.
- Led the development and implementation of a training regimen with the Learning and Development team, restructuring modules to align with new database protocols for the team.
- Initiated and led an asset servicing case study to identify and implement efficiency improvements.
- Successfully spearheaded community engagement programs like AGT for Pune location by fostering strong work relationships and enhancing corporate reputation.
- Pioneered educational initiatives within NT's global Privacy & Controls forum to increase vigilance against cybercrime activities like Phishing attempts
- Spearheaded initiatives within the Business Resource Council focusing on organizational diversity and inclusion.
Team Leader- Officer- Asset Servicing
Northern Trust- Client Valuation reporting and Global Financial Institution
01.2019 - 11.2022
- Led the successful setup of a new team in Bangalore, ensuring all team members were well-integrated and trained.
- Executed the migration of the GFI process from Guernsey in a phased approach, overseeing 30 different activities, while ensuring compliance with corporate standards.
- Verify accuracy of information by reviewing daily/periodic exception reports
- Verify report schedules, ensuring that reports sent to clients are accurate and mailed within scheduled timeframes
- Conducted annual reviews and managed temporary credit requests, maintaining a high level of accuracy and adherence to deadlines.
- Responsible for auditing diversified transactions and portfolio reports, identifying and resolving discrepancies promptly.
- Reviewed exception reports daily, ensuring accurate client reporting and maintaining high data integrity standards.
- Handled key client relationships in the Wealth Management division, ensuring timely delivery of audit reports and clean audit results.
- Managed the verification of diverse transactions and portfolio reports, researching discrepancies to maintain accuracy and client satisfaction.
- Validated daily exception reports to uphold high data integrity and ensure precise client reporting.
Analyst to Technical Coordinator- Business Services
Northern Trust- Client Valuation reporting
11.2011 - 12.2018
- Migrated Cash exceptions process to Manila when NT was newly started setup in Philippines
- Auditing of Cost, Holdings, F&D, Pricing, Lotted and Expense checks on daily basis and ensuring the reports are clean so that client portfolio is not affected.
- Prepared Dpad’s on various checks and keep those up to date with latest updates.
- Handling escalations and queries on timely manner so that client deliverables are not delayed.
- Frequently come up with process enhancements / control measures and suggestions of improving the existing process flows.
- Working on various applications and systems like FM, ART, AIM, Bloomberg
- Monitoring operational processes tightly to ensure a timely and accurate delivery to clients
- Identifying the root cause of the issues, process loopholes and figuring the permanent solutions to those issues
- Initiate team and process related meetings periodically
- Review/update of documents such as DPAD, SD, EUC, BCP, BPTRM annually to meet all risk and compliance requirements
- Planning of detailed action plan for work coverage in case of BCP situation
- Conducting process training sessions for new joiners/ existing partners and I have trained almost 15 partners in my span as TC
- Preparing and sharing monthly metrics with management on monthly basis
Education
MBA - undefined
BLDEA’s ASP College of Commerce
Vijayapura01.2011
BCOM - undefined
Karnataka University Dharwad
Vijayapura01.2009
Skills
Risk management
Certification
Train the Trainer
Accomplishments
- Successfully set up and built a strong foundation at Pune
- Executed GFI process migration from Guernsey overseeing 30 activities while ensuring compliance.
- ACAT’s and BOT- Identified opportunities to Improve operational efficiency and enhanced client experience (4 FTE Save)
- Enhanced Client satisfaction level by 35% in 2023 as compared to 2022 via Kaizen- Design thinking and empathy mapping.
- Implementation of Data Driven Decision making tool Enlighten
- Appian- Enhanced gifting processes through Appian implementation achieving significant resource savings (3 FTE save).
- Implemented Dynamics platform for email exchange, enhancing controls by replacing Outlook shared inbox.
- RCSA and 1LOD- Promoted a culture of proactive risk management and resolved potential concerns from Controls.
- Facilitated comprehensive audits of diversified transactions and portfolio reports, improving data integrity standards and ensuring the accuracy of client reporting.
- Handled key client relationships in Wealth Management, delivering timely audit reports.
Qualities
- Leadership
- Effective Communication
- Decision Making
- Stakeholder Management
- Regulatory Compliance
Timeline
Second Vice President- COO Office
Northern Trust- Global Client Onboarding
12.2022 - Current
Team Leader- Officer- Asset Servicing
Northern Trust- Client Valuation reporting and Global Financial Institution
01.2019 - 11.2022
Analyst to Technical Coordinator- Business Services
Northern Trust- Client Valuation reporting
11.2011 - 12.2018
MBA - undefined
BLDEA’s ASP College of Commerce
BCOM - undefined
Karnataka University Dharwad
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