Faiz Ansari

1. 🏬 Shift Opening & Planning

Start shift on time and brief team

Assign roles:

Picking

Packing

Billing

Customer handling

Check pending orders & delivery slots

2. 👥 Team Management

Supervise store associates & packers

Monitor attendance & discipline

Guide team on:

Product handling

Customer service

Resolve staff issues during shift

3. 🚚 Inward & Quality Control

Supervise stock receiving

Ensure:

Correct quantity

High freshness standards

Approve/reject damaged items

Ensure proper inward entry

4. 📦 Inventory & Storage Control

Monitor stock levels in real-time

Ensure FIFO (First In First Out)

Manage:

Cold storage

Dry storage

Control wastage (very critical in fresh category)

5. 🛒 Order Fulfillment Management

Track all online orders

Ensure:

Correct picking

Proper packing

Zero errors

Prioritize urgent/express orders

Maintain order accuracy

6. 📦 Dispatch & Delivery Coordination

Assign orders to delivery partners

Ensure on-time dispatch

Track delayed or failed deliveries

Solve last-minute issues

7 📊 Reporting & Documentation

Prepare daily reports:

Sales

Orders completed

Wastage

Stock variance

Share updates with area manager

8. 🧼 Hygiene & Compliance

Ensure cleanliness of hub

Maintain food safety standards

Ensure staff hygiene

9. 🔒 Shift Closing

Verify:

All orders dispatched

Cash tally

Stock condition

Secure store properly

Handover to next shift (if applicable)

Ensure systems (POS/app) are working

1. 🏬 Shift Opening & Planning

Start shift on time

Check system/app (orders dashboard)

Review pending & upcoming orders

Assign team roles:

Pickers

Packers

2. 👥 Team Management

Supervise store staff

Ensure proper attendance & discipline

Train team on:

Fast picking techniques

Packing accuracy

Motivate team to meet targets

3. 📦 Inventory Management

Monitor real-time stock levels

Ensure:

No stock-outs

Proper stock arrangement

Follow FIFO (First In First Out)

Conduct cycle counts

4. 🚚 Inward & Quality Check

Supervise stock receiving

Check:

Quantity vs invoice

Product quality (especially perishables)

Update system stock

5. 🛒 Order Fulfillment (Core Task)

Ensure fast picking & packing

Maintain:

High accuracy (no wrong items)

Low picking time (few minutes)

Prioritize urgent orders

6. 🧼 Hygiene & Safety

Maintain cleanliness of store

Ensure proper storage (especially cold items)

7. 🔒 Shift Closing

Ensure all orders are completed

Check stock & pending tasks

Handover to next shift

Secure store

Follow safety protocols

Inventory handler

1. 🏬 Shift Planning & Execution

Start shift and review dashboard

Check order volume forecast

Assign roles:

Pickers

Packers

Inventory staff

Ensure smooth shift flow

2. 👥 Team Management

Supervise store associates

Handle attendance & shift rotation

Train staff on:

Picking speed

Packing accuracy

Maintain discipline & productivity

3. 🛒 Order Fulfillment Management (Core)

Monitor real-time orders

Ensure:

Fast picking (low picking time)

Correct items (high accuracy)

Reduce order delays

Handle peak-hour rush efficiently

4. 📦 Inventory Management

Maintain optimal stock levels

Avoid:

Stock-outs

Overstocking

Conduct:

Cycle counts

Stock audits

Ensure FIFO (First In First Out)

5. 🚚 Inward & Quality Control

Supervise goods receiving

Check:

Quantity vs invoice

Product quality (especially perishables)

Update system stock

6 📊 KPI & Performance Tracking

Track key metrics:

Order processing time

Fill rate

Order accuracy

On-time dispatch

Take actions to improve performance

7 💻 System & Reporting

Update store system regularly

Prepare reports:

Daily sales/orders

Inventory variance

Issues & escalations

Share with Store Manager

8. 🧼 Hygiene & Safety

Maintain store cleanliness

Ensure proper storage (cold storage, dry racks)

Follow safety guidelines

9. 🔒 Shift Closing / Handover

Ensure all orders completed

Check pending issues

Handover to next shift

Secure store

1. 📝 Pre-Audit Preparation

Review previous audit reports

Plan audit schedule (store visit / warehouse audit)

Prepare checklist (inventory, billing, hygiene, etc.)

2. 🏬 Store / Warehouse Visit

Visit assigned Nykaa store or warehouse

Inform store manager about audit process

Observe overall store condition (cleanliness, product display)

3. 📦 Inventory Audit

Physically count products (stock verification)

Match physical stock vs system stock

Identify:

Missing items (shrinkage)

Damaged/expired products

Check high-value items carefully (perfumes, cosmetics)

4. 📑 Audit Report Preparation

Prepare detailed audit report including:

Findings

Proof (photos, bills, screenshots)

Recommendations

Assign audit score to store

5. 📈 Follow-Up

Share report with management

Track corrective actions

Re-audit if required