Faiz Khan
Customer Sucess Managers
Bengaluru
Summary
Dynamic Customer Success Manager with a proven track record at Quintype Technologies, achieving a 92% client retention rate. Skilled in relationship management and data-driven decision making, I excel in enhancing customer satisfaction and driving upsell opportunities through strategic account management and proactive engagement.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Sr Customer Sucess Manager
Quintype Technologies Pvt Ltd
01.2023 - Current
- Acted as the primary point of contact for a portfolio of media and publishing clients, ensuring successful onboarding, adoption, and ongoing satisfaction with Quintype’s CMS and digital publishing solutions.
- Drove customer engagement by understanding business goals and aligning Quintype products (e.g., Bold CMS, Ahead, Accesstype) with customer needs.
- Delivered product demos, training sessions, and technical support to maximize product value and retention.
- Collaborated with sales and product teams to relay client feedback and influence feature development and roadmap priorities.
- Analyzed user data to identify expansion opportunities and proactively reduced churn through strategic account management.
- Achieved a 92% client retention rate and contributed to a 15% upsell revenue growth by recommending suitable add-ons and integrations.
- Managed post-implementation success, ensuring seamless go-lives, resolving escalations promptly, and maintaining 95%+ CSAT scores.
Customer Success Manager
Protons Hub
01.2022 - 01.2023
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Client Services Associate
Semantic Information Technologies
07.2019 - 01.2022
- Increased client retention through proactive outreach efforts and regular follow-up communications.
- Conducted regular client satisfaction surveys and utilized feedback to inform continuous improvements within the Client Services team.
- Provided exceptional customer support, consistently exceeding client expectations and resolving issues effectively.
- Collaborated closely with sales team to identify potential upselling opportunities based on client needs analysis.
Education
Master of Arts - Economics
Jain Deemed To Be University
Bengaluru, India 04.2001 -
Skills
Customer satisfaction
Customer feedback analysis
Relationship management
Upselling strategies
Data-driven decision making
Salesforce proficiency
Customer segmentation
Email campaigns
Customer advocacy
Client onboarding
Strategic communications
Customer service
Customer relationship building
Customer retention
Account management
Cross-functional coordination
Timeline
Sr Customer Sucess Manager
Quintype Technologies Pvt Ltd
01.2023 - Current
Customer Success Manager
Protons Hub
01.2022 - 01.2023
Client Services Associate
Semantic Information Technologies
07.2019 - 01.2022
Master of Arts - Economics
Jain Deemed To Be University
04.2001 -