Faiz Mohammed
Udupi
Summary
Dynamic and results-driven professional with exceptional communication skills, proven leadership abilities, and a persuasive negotiation style that consistently drives high-value sales. Adept at building strong client relationships, leading teams with clarity and motivation, and closing deals that exceed targets. Passionate about delivering value through strategic selling, emotional intelligence, and a deep understanding of customer needs. Committed to continuous growth and excellence in every interaction.
Overview
2024
2024
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Office Supervisor
Hotel Sarah international Barrels group manipal
Udupi
05.2021 - 08.2023
- 🛎️ Primary Responsibilities
- Guest Reception: Welcome guests warmly, assist with check-in and check-out procedures, and provide information about hotel services and local attractions.
- Reservation Handling: Manage bookings via phone, email, or online platforms; update room availability and ensure accurate records.
- Telephone Operations: Answer incoming calls, route them to appropriate departments, and handle guest inquiries or requests efficiently.
- Billing and Payments: Prepare invoices, process payments, and maintain accurate billing records.
- Guest Assistance: Respond to guest needs, complaints, or special requests with professionalism and promptness.
- 💡 Essential Skills
- Communication: Clear, courteous, and professional interaction with guests and colleagues.
- Multitasking: Handle multiple tasks simultaneously, especially during peak hours.
- Problem-Solving: Address guest concerns calmly and efficiently.
- Technical Proficiency: Familiarity with hotel management software and basic computer skills.
- Presentation: Maintain a neat appearance and professional demeanor at all times
Front Office Assistant
Hotel Sarah international, thalloor group
Udupi
- 🛎️ Primary Responsibilities
- Guest Reception: Welcome guests warmly, assist with check-in and check-out procedures, and provide information about hotel services and local attractions.
- Reservation Handling: Manage bookings via phone, email, or online platforms; update room availability and ensure accurate records.
- Telephone Operations: Answer incoming calls, route them to appropriate departments, and handle guest inquiries or requests efficiently.
- Billing and Payments: Prepare invoices, process payments, and maintain accurate billing records.
- Guest Assistance: Respond to guest needs, complaints, or special requests with professionalism and promptness.
Education
B. Com - Commerce
Upendra Pai Memorial College
Udupi, India 08.2021 - 08.2023
Puc - Commerce
Mahathma Gandhi Memorial College
Udupi 06.2019 - 07.2020
Flowers of Paradise Public School
Udupi, IndiaSkills
communication skill
customer service
Multi tasking
problem solving
computer literacy
Team work
Professional appearance
Time management
Language skills
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tulu
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Timeline
B. Com - Commerce
Upendra Pai Memorial College
08.2021 - 08.2023
Front Office Supervisor
Hotel Sarah international Barrels group manipal
05.2021 - 08.2023
Puc - Commerce
Mahathma Gandhi Memorial College
06.2019 - 07.2020
Front Office Assistant
Hotel Sarah international, thalloor group
Flowers of Paradise Public School