Faiz Raja
Navi-Mumbai
Summary
Results-driven Data Analyst with 3+ years of experience in data manipulation, reporting, and stakeholder collaboration. Proficient in SQL, Excel, and Power BI for cleaning and analyzing large datasets to generate actionable insights. Skilled in dashboarding, SOP creation, and performance tracking.
Successfully trained 270+ employees on data tools and reporting processes during deputation at Wipro. Certified in Data Analytics and Data Science with a strong foundation in analytical methods, data-driven decision-making, and process optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retention Manager
ICICI Lombard
Navi-Mumbai
12.2023 - 05.2024
- Analyzed customer data in Excel to identify renewal trends, segment policyholders, and prioritize high-risk accounts.
- Executed data-driven retention strategies to improve policy renewal rates across fire and motor insurance campaigns.
- Tracked key performance indicators (KPI) such as retention rate and campaign effectiveness to support performance reporting and decision-making.
- Used customer insights to recommend improvements in communication and targeting strategies.
Production Analyst
Wipro
Navi-Mumbai
06.2021 - 11.2023
- Managed client data ingestion, updates, and manipulation using SQL and NDB scripting; processed large Excel files and ensured data accuracy.
- Created SOPs, reports, and presentations using MS Word and PowerPoint; utilized CLM tool for retrieving client documents and supporting data validation.
- Promoted to Corporate Trainer; trained and onboarded over 270 employees across locations on database tools, data workflows, and process compliance.
- Deputed to Wipro Kolkata for 6 months to lead training operations
- Prepared and presented daily performance reports to internal managers and client stakeholders, recommending optimal process-role alignment based on data insights.
Education
Master of Business Administration (MBA) - Analytics And Data Science
Manipal University
Jaipur,08-2025
Master of Management Studies (MMS) - Business Management
Pillai Business School (PBS)
Navi-Mumbai,06-2021
Bachelor Of Commerce (B.COM) - Commerce
Thakur College
Navi-Mumbai,05-2019
Skills
- Data Analysis & Reporting
- Structured Query Language (SQL)
- Excel
- Power BI (data visualization and dashboard)
- Python (Pandas, NumPy, Matplotlib)
- Generative AI (Gen AI)
- Prompt Engineering
- ChatGpt, Gemini, Copilot
- Communication
- Leadership
- Analytical Thinking
- Problem Solving
Projects
- Excel – Ferns & Petals Sales Dashboard: Designed an interactive dashboard to track sales, orders, and product performance using Pivot Tables, slicers, and conditional formatting.
- Excel – Café Coffee Day Financial Analysis: Conducted monthly revenue and expense analysis using Excel formulas and visualized key financial KPIs.
- Power BI – Call Center Dashboard: Built a real-time performance dashboard to monitor agent productivity, call volumes, and resolution times.
- Power BI – Adidas Sales Analysis: Visualized sales trends across regions, products, and customer segments to identify business insights.
- SQL – PizzaHut Sales Analysis: Queried large datasets to analyze order patterns, peak hours, and top-selling items using joins, aggregations, and subqueries.
- SQL – Retail Store Inventory Analysis: Extracted and cleaned data to evaluate inventory turnover, stockouts, and sales performance.
- Python – E-commerce Customer Analysis: Used Pandas and Matplotlib to analyze customer behavior, order frequency, and product preferences.
- Python – Telecom Customer Churn Analysis: Performed exploratory data analysis to identify churn patterns and key factors influencing customer retention using Pandas and Matplotlib.
- Python – SpaceX Landing Prediction (Data Science): Implemented classification models to predict successful rocket landings using real mission data.
Certification
- IBM Data Analytics - Professional Certificate
- IBM Data Science - Professional Certificate
- Google Digital Marketing and E-commerce - Professional Certificate
- Performance Marketing (Coursera) - Specialization
- IBM Gen AI - Large Language Model (LLM), ChatGpt - Course
Accomplishments
- L2 (Lead Smart) certification - Wipro
- L2 (Train The Trainer) certification - Wipro
- Certified Team Lead (CTL) - Wipro
Timeline
Retention Manager
ICICI Lombard
12.2023 - 05.2024
Production Analyst
Wipro
06.2021 - 11.2023
Master of Business Administration (MBA) - Analytics And Data Science
Manipal University
Master of Management Studies (MMS) - Business Management
Pillai Business School (PBS)
Bachelor Of Commerce (B.COM) - Commerce
Thakur College
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