FAIZA SULTAN
Dubai
Summary
Proficient Community Management Leader with over 12 years of experience in luxury and high-profile residential and commercial communities. Expert in stakeholder management, JOP law and RERA compliance, project coordination, and financial management. Excels in customer relationship management, cross-functional team leadership, and strategic planning.
Overview
26
26
years of professional experience
Work History
Community Customer care Executive & Dept Collection Specialist
Stratum Owner Association Management
Dubai
12.2014 - Current
- Serve as the primary point of contact for residents regarding common area concerns, move-in/move-out processes, access cards, service charges, and fit-out requests, ensuring high customer service standards for all stakeholders.
- Respond to resident inquiries, concerns, and issues via phone, email, and in-person interactions.
- Assisted vendors with inquiries on common area usage while managing collection of ancillary income sources, including access cards, storage rentals, and facility usage fees, contributing to revenue generation.
- Provide Statements of Accounts and service fee reports to owners upon request, ensuring service fee collection targets are met.
- Oversaw service charge collection process post-invoice issuance, ensuring timely reminders via phone, email, and company database, facilitating compliance before initiating Mollak Legal Notices and RDC cases.
- Process Mollak Legal Notice issuance and coordinate with the Compliance team for units advancing to RDC cases and auctions.
- Coordinated with finance team for payment allocations, reconciliations, service charge waivers, refunds, and balance transfers, ensuring accurate processing prior to service charge issuance.
- Collaborate with security, housekeeping, and maintenance teams to ensure the building's safety, cleanliness, and operational efficiency.
- Draft and distribute notices related to property updates, events, maintenance work, and upcoming developments.
- Maintain organized records of resident and property statistics, including title deeds, tenancy details, occupancy rates, and demographic data.
Boutique Manager
Yasmin Fashions
Dubai
11.2012 - 12.2014
- Manage the operation of the boutique to develop and maintain a high standard of selling, boutique branding, and proper display techniques in order to create an attractive impression for customers.
- Managed and supervised all the functioning departments of a showroom, which includes sales, customer service and bill collection.
- Coordinated events and promotional activities to increase boutique visibility and attract new customers.
- Attended fashion shows and developed business alliances to attract new customers.
- Developed training and motivational programs to enhance employee morale and drive performance.
- Recruited and interviewed personnel for different positions and designed training programs for them.
- Facilitated monthly meetings to recognize and provide constructive feedback to sales personnel.
- Monitored stock levels and documented the same for placing orders in the future.
- Analyzed past sales figures to set targets and enable sales forecasting techniques.
Front Office & Customer Care Executive
Medi-Drips Carriers Pvt Ltd
06.2003 - 10.2011
- Managed incoming and outgoing calls.
- Received and dispatched couriers.
- Maintained administrative records, ensuring accuracy and accessibility for organizational needs.
- Performed various administrative tasks to support daily operations.
- Managed all customer relation activities.
- Managed incoming and outgoing phone calls to ensure effective communication.
- Attends and solves issues related to service and other general questions or concerns.
Primary Teacher
All Saint's School
Bhopal
01.2000 - 03.2003
- Teaching Class 1 all subjects (English, Hindi, Maths, Science).
- Maintained daily work records, attendance register, and remark register to track student progress and outcomes.
- Taught computer art and craft to students.
- Also kept discipline of my class and maintained the decorum of the class.
- Ensured classroom discipline and decorum to create a positive learning environment.
Education
Bachelors of Hons - Advance Diploma in International Airlines and Travel Management, Sabre CRS Training
Skills
- Customer advocacy
- Client engagement
- Customer satisfaction
- Performance metrics
- Decision-making skills
- Conflict resolution
- Leadership skills
- Organizational skills
- Time-management skills
- Communication skills
- Active listening
- PC skills
- MS Excel
Disclaimer
I hereby declare that the above given information are correct to my best of knowledge and belief.
Languages
- Urdu
- Benali
- Hindi
- English
- Urdu
- Benali
- Hindi
Personal Information
- Passport Number: S8760093
- Gender: Female
- Nationality: Indian
- Visa Status: Employment Visa
Languages
English
Beginner
A1
Hindi
Beginner
A1
Urdu
Beginner
A1
Bengali
Beginner
A1
Timeline
Community Customer care Executive & Dept Collection Specialist
Stratum Owner Association Management
12.2014 - Current
Boutique Manager
Yasmin Fashions
11.2012 - 12.2014
Front Office & Customer Care Executive
Medi-Drips Carriers Pvt Ltd
06.2003 - 10.2011
Primary Teacher
All Saint's School
01.2000 - 03.2003