FAIZAHMED BAKALI
Tourism & Hospitality
Mumbai
Summary
- Strategic Corporate Travel Manager with 4.5 years of experience providing diverse corporate clientele with support, expertise and plans to address business travel needs. Effective in applying strong technical, communications skills to research and book appropriate accommodations. Adept at assessing individual requirements and aligning travel bookings with complex schedules.
- Original Travel Agent with over 09 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Corporate Travel, Events and MICE.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Goal-oriented travel management professional with years of experience working within organizations ranging in size, value and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness and supporting attainment of challenging business objectives.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Corporate Travel Manager
The Touring
Mumbai
11.2017 - Current
- Making important travel product choices, managing entire travel operations, including M.I.C.E. and contracting with Suppliers & Vendor resources for the organization, acting as the primary point of contact for Corporate Clients and Vendors, and serving as the company's public face.
- Develop a high-performing managerial team by leading and motivating subordinates to enhance employee engagement.
- Develop high-quality business products and plans that are in line with both short- and long-term goals.
- Oversee all travel operations and activities to ensure they achieve the intended outcomes and are in line with the organization's overall strategy and objective.
- To progress the firm and enhance earnings, make high-quality investment selections.
- Maintain the company's legitimacy and business ethics by enforcing adherence to legal requirements and internal policies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintaining a deep knowledge of the markets and industry of the company
- Carry overall responsibility for all of Variety's business partnerships, with the goal of maximising the development of long-term, mutually beneficial relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
Assistant Manager - Operations
Thomas Cook (I) Ltd
Mumbai
03.2015 - 01.2017
- Reduced operational risks while organizing data to forecast performance trends.
- Monitoring file closure
- Act as an escalation point for query resolution
- Ensuring timely file closure and reporting of profitability
- Training the operations staff & Summer Interns about the products, & reservations system
- Designing itineraries and products as per the Clients Requirements & Market Trends
- MIS reporting
- Ensuring processes are followed as per SOP
- Liaising with sales agents
- Meeting targets as assigned
- Making & Managing Bookings through Various booking platforms & Reservation Systems
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Branch Store Manager
Cox & Kings Limited
Mumbai
06.2014 - 03.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Relationship Management with customers & key accounts
- Highlighting all the major sales promotions at the store
- Developing & Implementing effective local sales strategies
- Take corrective action when targets are not met for set of Stores
- Coached sales associates on product knowledge by using wide variety of training tools.
Corporate Travel Consultant
FCM Travel Solutions
Mumbai
03.2012 - 03.2014
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Specialized in booking flights and hotels for client's employees traveling to conferences and meetings.
- Arranged travel accommodations for groups, couples and executive clients.
- Maintained [18] high level corporate accounts for [02] years.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Travel Agent Assistant
Frequent Tours & Travellers
Mumbai
10.2010 - 03.2012
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business upto 40%.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Education
Bachelors of Management Studies - Finance
Dalmia College of Commerce & Economics
Mumbai, India 08.2009 - 10.2012
H.S.C - Commerce
Yashodham High School & Junior College
Mumbai, India 08.2007 - 06.2009
High School Diploma -
Yashodham High School & Junior College
Mumbai, India 06.2006 - 06.2007
Skills
Travel arrangements
Vendor relations
Contract negotiations
Policies and procedures development
Executive travel
Excellent Communication
Reservations Software Proficiency
Report preparation
Accomplishments
- Played a leading role in organizing college Fests, Events.
- Organized tours (Inbound) of college students of B.M.S section for three consecutive years, being elected as core committee member of student’s wing.
- Achieved Faster TAT by introducing online systems for quotation, visa & flight booking related tasks.
Additional Information
Proficient with Smartsheet, MS Excel, PowerPoint, Word & outlook
Proficient with Travel reservations software
Languages known: English, Hindi, Marathi & Urdu
Certification
CTC - Certified Travel Counselor- South Asia & Middle East
Timeline
CTA - Certified Travel Associate- USA
12-2021
CTC - Certified Travel Counselor- South Asia & Middle East
01-2021
[France, Switzerland, Spain, Portugal, U.K] Destination Training - Sales Specialist
07-2020
[Turkey Sales Specialist] Training
07-2019
Corporate Travel Manager
The Touring
11.2017 - Current
Assistant Manager - Operations
Thomas Cook (I) Ltd
03.2015 - 01.2017
Branch Store Manager
Cox & Kings Limited
06.2014 - 03.2015
Corporate Travel Consultant
FCM Travel Solutions
03.2012 - 03.2014
Travel Agent Assistant
Frequent Tours & Travellers
10.2010 - 03.2012
Bachelors of Management Studies - Finance
Dalmia College of Commerce & Economics
08.2009 - 10.2012
H.S.C - Commerce
Yashodham High School & Junior College
08.2007 - 06.2009
High School Diploma -
Yashodham High School & Junior College
06.2006 - 06.2007