Faizal S
BPO Executive
Trivandrum
Summary
Experienced executive with over 5 years of experience in BPO. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
6
6
Languages
Work History
BPO Executive
Transorze Solutions
Thiruvananthapuram
07.2018 - 07.2022
- Extract details from pre recorded US dealership calls.
- Handled 200 calls per day to address customer inquiries and concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Communicated with client during weekends.
Business Developer
Webzer Solutions, Ulloor
Thiruvananthapuram
01.2017 - 03.2018
- Collaborated with sales and marketing departments to support project rollout.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Consistently exceeded quotas through penetration of new accounts.
- Negotiated, prepared and signed contracts with clients.
Education
Training Computer Hardware -
Central Polytechnic College
Higher - Secondary Education, Computer Science
S.N.V Higher Secondary School
Secondary School Leaving Certificate - undefined
Government Vocational Higher Secondary School
Skills
OrganizedInternal components installationStrategic thinkerInternet setup and repairMicrosoft Office proficiencyTime managementSelf-LearnerAdaptable
Timeline
BPO Executive
Transorze Solutions
07.2018 - 07.2022
Business Developer
Webzer Solutions, Ulloor
01.2017 - 03.2018
Training Computer Hardware -
Central Polytechnic College
Higher - Secondary Education, Computer Science
S.N.V Higher Secondary School
Secondary School Leaving Certificate - undefined
Government Vocational Higher Secondary School