Faizan Ajmeri
Ahmedabad
Summary
CAREER OBJECTIVES :- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. IT Support Engineer
SVP Hospital
09.2022 - Current
- IT management monitoring and administration of Government. Undertaking Hospital information technology systems: hardware, software and networks, Implementing Projects as per the need.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
System Administrator
GE, General Electric
10.2021 - 06.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Resolved system, hardware and telephone issues within 4 hours SLA, improving efficiency among departments.
- Provided support for networking protocols and characteristics.
- Fielded average 20 Daily inbound phone calls to deliver support and remotely resolve service issues.
- Installed MFA security applications and devices and suggested additional security measures.
IT Support Officer
ECA Global ( Victoria University )
12.2018 - 10.2021
- L1/L2 Support
- System Administration
- Office 365 End-user Support
- Training employee about IT Functions and basic troubleshoots
- VOIP Administration ( 3cx, yea-link Devices,PBX ) Handling On Campus Troubleshoots ( hardware, network, software
- International location Troubleshoots Via Remote Live Troubleshoot Chat agent ( Zendesk tool )
- Switching, Routing, Network administration, Network security. System Security.
- Skype of Business, MCafee, logi-group, conference management, etc.
- Vendor management
- IT Infrastructure Management
- MIS Report Preparation
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
Senior IT Executive
Next Education India Pvt Ltd.
06.2015 - 05.2018
- L1/L2 IT Support
- Was looking after linux server administration
- Hardware, network software troubleshooting
- Technical support of digital classrooms and computer labs
- Troubleshooting projectors, UPS, Digital board, Infrared devices such as remote and receivers
- IT infrastructure management
- Switching, Routing, Network administration, Network security
- Configured and implemented IT initiatives to produce measurable business value.
- Tracked expenditures, schedule and IT systems performance progress.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Education
Master of Science - Data Science
Chandigarh University
Chandigarh12.2023
Skills
- Machine Learning - Python, Jupyter, NUMPY, Pandas, MATPlotLib, Data visualization , Data Mining
- Installation, configuration and upgrading
- End Suer Support
- ServiceDesk/Help Desk
- ServiceNow/Jira/Zendesk
- Costumer Support
- Diagnosing and troubleshooting
- Motherboard/processors/memory
- Basic networking
- CCNA
- Operation of IP Data Networks
- LAN Switching Technologies
- IP addressing
- IP Routing Technologies
- IP Services
- Network Device Security
- Troubleshooting
- WAN Technologies
- LAN technologies
- Desktop Support
- Live Chat Support
- On call Support
- 3CX phone system Troubleshooting
- N Certified
- Network Topologies
- Local Area Network (LAN) Infrastructure, Network Troubleshooting
- CSCU(Certified Secure Computer User by EC-Council)
- Secure PC From Viruses, Worms, Trojans, & Such Hacking
- CEH ( Certified Ethical Hacker )
- Secure Network From Viruses, Worms, Trojans, And All Kind Of
- Pentest Network Security
- Pentest Website Security
- MCITP
- Administration of server, 2000,2003,2008,2012
- Computer Hardware & Network Administrator Certified From ITI
- Troubleshooting Of all Hardware Peripherals And Networking Administration
- OS Known
- Windows Server 2003, 2008 and 2012, Win XP, Win
- 07,Windows 8,Windows 81, Win VISTA
- Linux Server, ( Ubuntu ) RedHat 65
- June 2022)
- Specialty : -
- L1 Support, MyTech, ONEIDM, F5, OneRescue, MS Teams, Outlook, Office
- 365, ServiceNow, Yammer, Business Application Configurations ( SAP,
- Catia, RPDM, PowerPLM, Autocad, TIMGP, Citrix
Certification
Red Hat Certified System Administrator — RHCSA(RH124 & RH135)
Certified Ethical Hacker ( CEH )
Certified Secure Computer User ( CSCU)
CompTIA Strata Certified
CompTIA N_ Certified
Additional Information
- Hope my above qualification will suit you & you would give me a , chanceto work in your esteemed Organization.Thanking You,Faizan Ajmeri
Timeline
Sr. IT Support Engineer
SVP Hospital
09.2022 - Current
System Administrator
GE, General Electric
10.2021 - 06.2022
IT Support Officer
ECA Global ( Victoria University )
12.2018 - 10.2021
Senior IT Executive
Next Education India Pvt Ltd.
06.2015 - 05.2018
Master of Science - Data Science
Chandigarh University
Red Hat Certified System Administrator — RHCSA(RH124 & RH135)
Certified Ethical Hacker ( CEH )
Certified Secure Computer User ( CSCU)
CompTIA Strata Certified
CompTIA N_ Certified
Similar Profiles
Amiben PatelAmiben Patel
Medical Intern at SVP HospitalMedical Intern at SVP Hospital
Dr Noopur PatelDr Noopur Patel
Assistant Professor at SVP Hospital NHL MMCAssistant Professor at SVP Hospital NHL MMC
Prachi PatelPrachi Patel
Assistant Doctor at BHAVANA HOSPITALAssistant Doctor at BHAVANA HOSPITAL