Faizan Ajmeri
Ahmedabad
Summary
CAREER OBJECTIVES :- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. IT Support Engineer
SVP Hospital
09.2022 - Current
- IT management monitoring and administration of Government. Undertaking Hospital information technology systems: hardware, software and networks, Implementing Projects as per the need.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
System Administrator
GE, General Electric
10.2021 - 06.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Resolved system, hardware and telephone issues within 4 hours SLA, improving efficiency among departments.
- Provided support for networking protocols and characteristics.
- Fielded average 20 Daily inbound phone calls to deliver support and remotely resolve service issues.
- Installed MFA security applications and devices and suggested additional security measures.
IT Support Officer
ECA Global ( Victoria University )
12.2018 - 10.2021
- L1/L2 Support
- System Administration
- Office 365 End-user Support
- Training employee about IT Functions and basic troubleshoots
- VOIP Administration ( 3cx, yea-link Devices,PBX ) Handling On Campus Troubleshoots ( hardware, network, software
- International location Troubleshoots Via Remote Live Troubleshoot Chat agent ( Zendesk tool )
- Switching, Routing, Network administration, Network security. System Security.
- Skype of Business, MCafee, logi-group, conference management, etc.
- Vendor management
- IT Infrastructure Management
- MIS Report Preparation
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
Senior IT Executive
Next Education India Pvt Ltd.
06.2015 - 05.2018
- L1/L2 IT Support
- Was looking after linux server administration
- Hardware, network software troubleshooting
- Technical support of digital classrooms and computer labs
- Troubleshooting projectors, UPS, Digital board, Infrared devices such as remote and receivers
- IT infrastructure management
- Switching, Routing, Network administration, Network security
- Configured and implemented IT initiatives to produce measurable business value.
- Tracked expenditures, schedule and IT systems performance progress.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Education
Master of Science - Data Science
Chandigarh University
Chandigarh12.2023
Skills
- Machine Learning - Python, Jupyter, NUMPY, Pandas, MATPlotLib, Data visualization , Data Mining
- Installation, configuration and upgrading
- End Suer Support
- ServiceDesk/Help Desk
- ServiceNow/Jira/Zendesk
- Costumer Support
- Diagnosing and troubleshooting
- Motherboard/processors/memory
- Basic networking
- CCNA
- Operation of IP Data Networks
- LAN Switching Technologies
- IP addressing
- IP Routing Technologies
- IP Services
- Network Device Security
- Troubleshooting
- WAN Technologies
- LAN technologies
- Desktop Support
- Live Chat Support
- On call Support
- 3CX phone system Troubleshooting
- N Certified
- Network Topologies
- Local Area Network (LAN) Infrastructure, Network Troubleshooting
- CSCU(Certified Secure Computer User by EC-Council)
- Secure PC From Viruses, Worms, Trojans, & Such Hacking
- CEH ( Certified Ethical Hacker )
- Secure Network From Viruses, Worms, Trojans, And All Kind Of
- Pentest Network Security
- Pentest Website Security
- MCITP
- Administration of server, 2000,2003,2008,2012
- Computer Hardware & Network Administrator Certified From ITI
- Troubleshooting Of all Hardware Peripherals And Networking Administration
- OS Known
- Windows Server 2003, 2008 and 2012, Win XP, Win
- 07,Windows 8,Windows 81, Win VISTA
- Linux Server, ( Ubuntu ) RedHat 65
- June 2022)
- Specialty : -
- L1 Support, MyTech, ONEIDM, F5, OneRescue, MS Teams, Outlook, Office
- 365, ServiceNow, Yammer, Business Application Configurations ( SAP,
- Catia, RPDM, PowerPLM, Autocad, TIMGP, Citrix
Certification
Red Hat Certified System Administrator — RHCSA(RH124 & RH135)
Certified Ethical Hacker ( CEH )
Certified Secure Computer User ( CSCU)
CompTIA Strata Certified
CompTIA N_ Certified
Additional Information
- Hope my above qualification will suit you & you would give me a , chanceto work in your esteemed Organization.Thanking You,Faizan Ajmeri
Timeline
Sr. IT Support Engineer
SVP Hospital
09.2022 - Current
System Administrator
GE, General Electric
10.2021 - 06.2022
IT Support Officer
ECA Global ( Victoria University )
12.2018 - 10.2021
Senior IT Executive
Next Education India Pvt Ltd.
06.2015 - 05.2018
Master of Science - Data Science
Chandigarh University
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