FAIZAN GAZI
IT Support Engineer
Ahmedabad
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
Work History
IT Support Engineer (Internship)
Grasim Industries Ltd.
01.2025 - 06.2025
- Collaborated with Helpdesk, NOC, and L2 teams to manage and streamline IT operations.
- Delivered technical support for desktops, hardware, and software, resolving user issues promptly.
- Installed, configured, and maintained IT equipment and operating systems to ensure optimal functionality.
- Troubleshot network connectivity problems and closed aging tickets to improve response times.
- Supported system monitoring, patch updates, and performance optimization initiatives.
Desktop Support Engineer (Internship)
Azeem Enterprise
11.2022 - 04.2023
- Tracked IT assets and software licenses while assisting in hardware procurement to maintain inventory accuracy.
- Provided user-friendly technical solutions to non-technical staff, enhancing user satisfaction.
- Promoted cybersecurity awareness and enforced security protocols to mitigate risks.
- Maintained technical documentation and knowledge base for efficient knowledge sharing.
Education
Master of Computer Applications (MCA) -
Lok Jagruti Kendra University
Ahmedabad, Gujarat01.2025
Bachelor of Computer Applications (BCA) - undefined
Bhakta Kavi Narsinh Mehta University
Junagadh, Gujarat05.2023
12th Standard - undefined
Aditya Birla School
Veraval, Gujarat03.2020
10th Standard - undefined
Aditya Birla School
Veraval, Gujarat03.2018
Skills
- IT Support & Helpdesk
- System Installation & Configuration
- Computer Networking
- Microsoft Office
- End-User Support
- Active Directory
- Adaptability
- Teamwork
- Strong Communication
- Customer Service
- Problem-Solving
- Time Management
Certification
Oracle Cloud Infrastructure (2021)
Interests
Cricket, Travel, Reading, Music
Timeline
IT Support Engineer (Internship)
Grasim Industries Ltd.
01.2025 - 06.2025
Desktop Support Engineer (Internship)
Azeem Enterprise
11.2022 - 04.2023
Bachelor of Computer Applications (BCA) - undefined
Bhakta Kavi Narsinh Mehta University
12th Standard - undefined
Aditya Birla School
10th Standard - undefined
Aditya Birla School
Master of Computer Applications (MCA) -
Lok Jagruti Kendra University
Similar Profiles
Faizan GaziFaizan Gazi
IT Support Engineer at Grasim Industries Ltd.IT Support Engineer at Grasim Industries Ltd.
Kunal PurohitKunal Purohit
Section Head (operation&maint.) at Grasim Industries Ltd.Section Head (operation&maint.) at Grasim Industries Ltd.
DILIP SAPTARSHIDILIP SAPTARSHI
General Manager-Civil at Grasim Industries Ltd.General Manager-Civil at Grasim Industries Ltd.
Sadafnaaz ShaikhSadafnaaz Shaikh
Teacher at Brilliant Tuition ClassesTeacher at Brilliant Tuition Classes
Nikhil DarjiNikhil Darji
Lead Microbiologist at Aspire Pharma Ltd. UK (India)Lead Microbiologist at Aspire Pharma Ltd. UK (India)