Faizan Khan
Mumbai
Summary
Service and operations oriented professional with over 13 years of experience in customer service and operations management. In pursuit of a responsible career opportunity to fully utilize my training and management skills, whilst making significant contributions to the success of the organization.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
Work History
Senior Manager Tenant Relations
K Raheja Corp
Mumbai, India
10.2024 - Current
Cluster Manager
Redbrick Offices
Mumbai
11.2023 - 10.2024
- Develop and implement business development strategies for the cluster to achieve sales targets.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
- Drive revenue growth through acquiring new clients, expanding partnerships, and upselling to existing clients.
- Build and nurture long-term relationships with clients, stakeholders, and partners within the cluster
- Act as a primary point of contact for high-value clients, ensuring satisfaction and addressing concerns promptly.
- Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
- Organize events, meetings, and networking opportunities to strengthen client engagement.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Monitor team performance, provide training, and ensure alignment with business goals.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Key Account Manager
Smartworks
12.2022 - 10.2023
- Developing and sustaining solid relationships with key clients.
- Addressing and resolving key clients complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the project, operations, design, marketing, sales, and procurement departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key client's need and requirement and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Community Manager
Smartworks
07.2022 - 11.2022
- Ensure that buildings are fully operational and processes are running smoothly
- Manage the sales process and churn
- Team development and growth
- Manage all KPIs for the building
- Identify opportunities and act on them to connect members
- Supervise move-ins and move-outs for a quality experience
- Review daily reports and work with the team to finalize weekly and monthly reports that outline community
- Conduct tours to work towards and maintain 100% building occupancy
Community Lead
Wework
08.2018 - 06.2022
- Maintenance of 100% occupancy by achieving sales
goals, and managing churn - Cultivating and maintaining relationships with midsize,
large business accounts. - Ensure complaints closure and
take actions within TAT. - Develop community initiatives and events
- Oversee daily operations, lead generation, sales pipeline
management and Inbound lead management - Vendor management for operations and events
- Revenue and expense management for the building
- City lead member experience, Regional Training SPOC
- Handling Billing and managing Member Accounts
Assistant Manager
Four Seasons Hotel
12.2010 - 06.2018
- Manage daily operations of the Front Office (Front Desk, Guest
- Services and Concierge)
- Coordinate arrivals, departures and billing requirements with Sales and Catering Department
- Block rooms for arrival and ensure any discrepancies are resolved
- Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Monitor and assess revenue opportunities for the hotel and maximize red date conversion
- Establish training and accountability with the team to achieve high results above benchmarks.
Front Office Associate
Westin Hotels and Resorts
09.2009 - 11.2010
Education
B.Sc. - Hospitality and Tourism Management
A.K. Hafizka Institute of Hotel Management
06.2005 - 06.2009
H.S.C - Arts
K.C. College
06.2002 - 06.2004
I.C.S.E -
Christ Church School
06.1990 - 06.2002
Skills
Account Management
Business Development
Designated Trainer Program
Operations Management
Negotiation
Churn Management
People Management
Customer Success
Analytical Skills
P&L
Follow Up and Persistence
Cross Selling
Additional Information
HONOR AWARDS:
- Awarded employee of the month.
- Awarded has highest up seller for consecutive three years 2014, 2015 and 2016.
- Represented Maharashtra at the National Athletic Championship 2007.
Timeline
Senior Manager Tenant Relations
K Raheja Corp
10.2024 - Current
Cluster Manager
Redbrick Offices
11.2023 - 10.2024
Key Account Manager
Smartworks
12.2022 - 10.2023
Community Manager
Smartworks
07.2022 - 11.2022
Community Lead
Wework
08.2018 - 06.2022
Assistant Manager
Four Seasons Hotel
12.2010 - 06.2018
Front Office Associate
Westin Hotels and Resorts
09.2009 - 11.2010
B.Sc. - Hospitality and Tourism Management
A.K. Hafizka Institute of Hotel Management
06.2005 - 06.2009
H.S.C - Arts
K.C. College
06.2002 - 06.2004
I.C.S.E -
Christ Church School
06.1990 - 06.2002