Summary
Overview
Work History
Education
Skills
Hobbies
Accomplishments
Additional Information
Timeline
OperationsManager
FAIZAN MULLA

FAIZAN MULLA

IATA-Endorsed Aviation Professional
Mumbai

Summary

Enthusiastic and ambitious freshman with a passion for the aviation industry with a keen interest in airline operations and passenger services. Familiar with airline codes, reservation systems, and aviation regulations. Strong dedication to providing exceptional customer service and ensuring safety. Eager to contribute my skills and learn from experienced professionals in the dynamic world of IATA.

Overview

3
3
years of post-secondary education
1
1
Language

Work History

Coustomer Service

AMPA Orthodontics PVT
Mumbai
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

AR Associate

Gebbs Health Care Solutions
Mumbai
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

Education

Diploma Foundation in Travel And Tourism -AMADEUS -

IITC
Nariman Point , Mumbai

Computerised Reservation System - AMADEUS -

IITC
Nariman Point , Mumbai

Diploma In International Airlines And Travel Mang. -

IITC
Nariman Point , Mumbai

Airline Ticket Reservation Sector -

Jet Serve Aviation PVT. LTD.
Ratnagiri , Maharashtra
07.2019 - 10.2019

HSC-Science -

Rabia Shaikh Junior College
Ratnagiri , Maharashtra
01.2018 - 02.2019

SSC -

Panhala Public School
Kolhapur , Maharashtra
01.2016 - 03.2017

Skills

    Highlighting your strong customer service skills to ensure positive passenger experiences

undefined

Hobbies


Trekking: Experienced trekker with a passion for exploring challenging terrains, fostering resilience and teamwork while immersing in nature's wonders.

Playing Snooker: A skilled snooker player adept at strategic thinking and precision, enjoying the thrill of competitive gameplay and honing focus and concentration. 

Travelling: A seasoned traveler with a wanderlust for diverse cultures and destinations, embracing new experiences, and fostering adaptability and open-mindedness.

Accomplishments


  • Aviation Safety Awareness : Participated in safety workshops and emergency procedures simulations, highlighting your commitment to upholding the highest safety standards in the aviation industry.
  • Customer Service Training : Completed customer service training programs with a focus on aviation-specific scenarios, preparing for interactions with diverse passengers and handling various situations with professionalism.
  • Flight Simulation Experience : Participated in flight simulation workshops, gaining hands-on experience in flight operations and enhancing situational awareness.

Additional Information

  • Father’s Name : Maqbool Mulla
  • D.O.B : 25-02-2001
  • Address : Mumbai , Maharashtra
  • Marital Status : Single

I hereby affirm that the information given in the document is correct to best of my knowledge.

(Faizan Mulla)

Timeline

Airline Ticket Reservation Sector -

Jet Serve Aviation PVT. LTD.
07.2019 - 10.2019

HSC-Science -

Rabia Shaikh Junior College
01.2018 - 02.2019

SSC -

Panhala Public School
01.2016 - 03.2017

Coustomer Service

AMPA Orthodontics PVT

AR Associate

Gebbs Health Care Solutions

Diploma Foundation in Travel And Tourism -AMADEUS -

IITC

Computerised Reservation System - AMADEUS -

IITC

Diploma In International Airlines And Travel Mang. -

IITC
FAIZAN MULLAIATA-Endorsed Aviation Professional