Faizan Pathan
Mumbai
Summary
Results-driven hospitality manager with a strong focus on customer service, employee training, and team collaboration. Proven track record of resolving customer issues and enhancing service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager/Hospitality
Mamaesh
Mumbai
11.2024 - 11.2025
- Managed daily operations and workflow efficiency in a fast-paced environment.
- Coordinated training programs for new staff members to enhance skills.
- Collaborated with cross-functional teams to ensure alignment on project goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Manager
Magnum Restaurants India PVT LTD
Mumbai
10.2021 - 01.2024
- Assisted in managing daily restaurant operations and staff coordination.
- Handled customer inquiries and resolved issues promptly and effectively.
- Implemented promotional activities to enhance customer engagement and satisfaction.
- Monitored food quality and safety compliance across kitchen operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Telesales Associate
Mahindra & Mahindra Ltd
Mumbai
10.2020 - 09.2021
- Assisted in project management by coordinating tasks across various teams.
- Conducted market research to support product development and innovation initiatives.
- Provided administrative support, ensuring efficient office operations and communication.
Data Manager
Grace Group Of Companies
Mumbai
08.2019 - 09.2020
- Developed and maintained data entry systems for tracking customer information.
- Managed data entry and validation for various company projects.
Education
Bachelor of Management Studies - Marketing Management
Mumbai University
Mumbai04-2022
HSC - Higher Secondary
Wisdom College
Panchgani,India03-2019
SSC - High School
Happy Hours High School
Panchgani, India03-2017
Skills
- Customer service
- Employee training
- Quality control
- Team collaboration
- Project management
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Data management
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Marathi
Proficient (C2)
C2
Certification
MICROSOFT IT SKILLS
Timeline
Manager/Hospitality
Mamaesh
11.2024 - 11.2025
Assistant Manager
Magnum Restaurants India PVT LTD
10.2021 - 01.2024
Telesales Associate
Mahindra & Mahindra Ltd
10.2020 - 09.2021
Data Manager
Grace Group Of Companies
08.2019 - 09.2020
Bachelor of Management Studies - Marketing Management
Mumbai University
HSC - Higher Secondary
Wisdom College
SSC - High School
Happy Hours High School