MS Office
Faizan Ahmed Kadhvalam
Project Coordinator / Customer Support SME
Bengaluru
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, customer service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Project Coordinator
Seven Spikes Road Contracting Llc
Dubai
06.2021 - 12.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Responded to requests for information on materials to inquiring parties.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Arranged travel and accommodation for team members and project partners.
Customer Service Subject Matter Expert
Aston Groups
Chennai
01.2018 - 02.2021
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Global Institute of Engineering And Technology
Vellore 04.2012 - 06.2016
Skills
Workload Management
Customer Service
Project Management
Performance Monitoring
Resource Coordination
Software
Maximo
PactRevenue
Salesforce
Timeline
Project Coordinator
Seven Spikes Road Contracting Llc
06.2021 - 12.2023
Customer Service Subject Matter Expert
Aston Groups
01.2018 - 02.2021
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Global Institute of Engineering And Technology
04.2012 - 06.2016