MS Office
Faizan Ahmed Kadhvalam
Project Coordinator / Customer Support SME
Bengaluru
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, customer service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Project Coordinator
Seven Spikes Road Contracting Llc
06.2021 - 12.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Responded to requests for information on materials to inquiring parties.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Arranged travel and accommodation for team members and project partners.
Customer Service Subject Matter Expert
Aston Groups
01.2018 - 02.2021
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Global Institute of Engineering And Technology
Vellore 04.2012 - 06.2016
Skills
Workload Management
Software
Maximo
PactRevenue
Salesforce
Timeline
Project Coordinator
Seven Spikes Road Contracting Llc
06.2021 - 12.2023
Customer Service Subject Matter Expert
Aston Groups
01.2018 - 02.2021
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Global Institute of Engineering And Technology
04.2012 - 06.2016
Similar Profiles
AHMREEN MUGHALAHMREEN MUGHAL
Collection Officer at V E T O ROAD CONTRACTING LLCCollection Officer at V E T O ROAD CONTRACTING LLC
Tatyana WilliamsTatyana Williams
Bartender at She Spikes LLC.Bartender at She Spikes LLC.
MOAMEN KHIERMOAMEN KHIER
Civil Site Engineer at extreme time road works and general contractingCivil Site Engineer at extreme time road works and general contracting