FAIZUDDIN AHMED
Kolkata
Summary
BFSI Professional with 18 years of experience in Business Development, Channel and Client Management, and Corporate Training.
Helped to grow markets across India at West Bengal, Jharkhand, Bihar, Assam, Odisha, Delhi NCR, Rajasthan, and Uttar Pradesh.
Experienced in understanding training needs, budgeting, conceptualizing, designing, and conducting high-impact training, with a focus on increasing productivity, growth, and customer loyalty.
Skilled in motivating the Channel Partners & stakeholders through Concept generation and Localized Promotional Activities.
Built and maintained relationships with key corporate decision-makers.
Well-versed in including, training, supporting, and mentoring new employees, and monitoring employee performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Training Consultant
Independent Contractor
Kolkata
01.2021 - Current
- Developing and implementing learning strategies and programs.
- Designing and delivery of behavioral, communication, mental well-being,goal setting and leadership training modules.
- Alternated training methods to diversify instruction, strengthen learning opportunities to enhance program success.
- Assessed skill gaps -soft & life for employees, entrepreneurs in various department and developed training courses to meet identified needs.
- Associated with Indian Institute of Entrepreneurship (IIE), NERAMAC as Guest faculty for delivering Entrepreneurship Development Programs(EDP) and Training of Trainers(TOT)
Key Relationship Manager-Bancassurance & Alliance
Max Bupa Health Insurance Company
Kolkata
04.2013 - 01.2021
- Researched current trends to identify prospective customers and determine specific needs with team of subordinates.
- Employed learning and training to drive client satisfaction and retention.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service with product offerings.
- Worked with clients to address and respond to client and partnership management issues.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Worked with channel partners-Banks and various departments to facilitate communication and deliver personalized solutions to customers with guidance to my team members.
- Contributed 20% & 15% of business in Deutsche Bank channel during FY 2014-15 & FY 2015-16 respectively.
- Generated 15% of business in Deutsche Bank for FY 2019-20 and contributed 30% of Business for Standard Chartered bank from Eastern region for FY 2019-20
- Awarded with “RISING START AWARD 2020" for consistent contributions towards organizational growth
- Channel partner managed- SCB-HDFC[GL]-Deutsche Bank-RBL.
- Customer Retention rate of 90% for period 2015-2020.
Senior Relationship Manager- TPD
Max Bupa Health Insurance Company
Kolkata
10.2011 - 02.2013
- Established to achieve 20% of total business from third party distribution(TPD) from Eastern region and ranked among Top 3 Managers in Country for FY 2011-2013
- Built new partnerships with diverse internal teams of retails sales and orations departments for business growth.
- Employed learning and training to drive client satisfaction and retention.
- Worked with Channel Partners to address and respond to client and partnership management issues
- Customer Retention rate of 85% for period 2011-2013.
Relationship Manager-Corporate Agency & Brokers
Max Bupa Health Insurance Company
New Delhi
02.2010 - 09.2011
- Developed & Worked with third party distribution partners and various departments to facilitate communication and deliver personalized solutions to strategic partner.
- Generated new business and referral clients in partnership with financial advisors and monitored issues carefully and reached out to partners to provide immediate resolution and maintain satisfaction.
- Contributed 70% of total business for Channel during FY 2010-11 with single biggest business deal worth premium of Rs. 7 Lakh
Head- Business Development-BFSI-(Entrepreneurship)
Rebott Consulting
New Delhi
10.2008 - 01.2010
- Developed prospects with online research based on segmented way and sold concept of training programs in core finance and Six Sigma to leading corporate
- Executed pre and post-sales programs for BFSI clients like ICICI Bank with team members.
- Worked closely with Clients to maintain optimum levels of communication to effectively and efficiently complete projects.
Senior Sales Manager-Bancassurance
Birla Sunlife Insurance Co. Ltd
Jaipur
07.2007 - 09.2008
- Conducted regular training programs on product, financial market, and business research with channel partners; organized HNI meets and conferences with localized accent across state and steered new product launches.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Formulated and presented innovative strategies to team members and executives to build successful sales plans.
- Adjudged as 3rd best-performing cluster Pan India for IDBI-Rajasthan Cluster for growth of 92% in FY 2007-08
Asst. Manager-Wealth Management
Centurion Bank of Punjab, Delhi
New Delhi
10.2005 - 06.2007
- Generated revenue through portfolio management services, with investment instruments i.e., Mutual Fund and Insurance (Life & non-life )
- Health Insurance, Motor, and Travel; provided services like customized financial planning and tax planning.
- Exceeded goals through effective task prioritization and great work ethic and Served customers in friendly, efficient manner following outlined service steps.
Sales Officer-Wealth Management
Standard Chartered Bank
New Delhi
03.2004 - 09.2005
- Liabilities, Delhi as Sales Officer-Wealth Management Work on increasing bank’s client base by leveraging on existing relationships and by forging new ones
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Established as part of Winning Team in 2004, “Vision August 10000 Accounts” from Wealth Management, North India
Marketing Executive
Media Expositions & Events
New Delhi
05.2002 - 02.2004
- Segmented revenue generation approach to various media platforms Handling co-branded promotions with channel partners.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales numbers.
- Contributed creating pricing and launch strategy for Media Expo Group pioneer of India’s first integrated media Exposition
Education
PG Diploma -(Perusing)/Internship Project - Training And Development
Indian Society For Training & Development (ISTD)
New Delhi, DL05.2023
PG Diploma-Persuing - Psychological Counselling
Jadavpur University
Kolkata05.2023
MBA - Marketing & Information Technology
MERI Business School
New Delhi10.2002
Bachelor of Science - Computer Science
Bangalore University
The Oxford College Of Science 09.2000
Skills
- Leadership Training
- Training Development and Mentoring & Coaching
- Sales and Territory Management
- Training Solutions Development
- Intelligence & Sales Force Development
- Training Need Analysis & Instructional Design Strategies
- Emotional intelligence and Cognitive psychology
- Presentation Skills
- Career Counseling & Orientation Sessions
- Analytical and Critical Thinking skills
- Business Development and Strategic Planning
- Goals and Performance Management
Additional Information
● Training of Trainers (TOT) : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● SALES SKILLS TRAINING: Practical sales SKILLS CRAFT SYSTEM : Certification from Udemy 2020
● Teaching and Learning : Certification from IGNOU-Swayam 2021
● Emotional Intelligence (EQ) : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Effective Business Communication : Certification from Indian Institute of Management(IIMB)-Swayam2022
● Strategic Management : Certification from Indian Institute of Management(IIMB)-Swayam 2021
● Communication Strategies for a Virtual Age : Certification from University of Toronto by Coursera 2021
● Introduction to Cognitive Psychology : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Positive Psychology : Certification from The University of North Carolina at Chapel Hill by Coursera 2021
● Soft Skills : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Developing Soft Skills and Personality : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Body language: Key to professional Success : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Psychology of Stress, Health and Well-being : Certification from Indian Institute of Technology(IIT)-Swayam-NPTEL 2021
● Design and Facilitation of E-Learning Courses : Certification from IGNOU-Swayam 2021
● Principles of Human Resource Management : Certification from Indian Institute of Technology(IIT) -Swayam-NPTEL 2021
● Strategic Performance Management : Certification from Indian Institute of Technology(IIT) -Swayam-NPTEL 2021
● HR Management & Analytics from AMITY Future Academy 2020
● Emotional Intelligence (EQ) : Practitioner Certificate (ACCREDITED) from Udemy 2021
● NLP Practitioner : Certification from Udemy 2021 (THE ACADEMY OF MODERN APPLIED PSYCHOLOGY)
Certification
- The Rising Star Award- 2020 : Honor date -Aug 2020 : Honor issuer-Max Bupa Health Insurance Company Limited.
The award is being honored on " LONG SERVICE AWARD" on completion of 10 years with the Organization on my services & contributions provided during the journey.
- Certificate of Appreciation : Honor date - April 2019 : Honor issuer-Max Bupa Health Insurance Company Limited
Honor description-Recipient of Certificate of Appreciation from my contribution and business growth for the month of March 2019 Deutsche Bank channel in Eastern region.
- Certificate of Appreciation-Maximizer 2014 : Honor date -Jul 2014 : Honor issuer-Max Bupa Health Insurance Company Limited
Honor description -Recipient of Certificate of Appreciation for Qualifier- "Maximizer" for my contribution in our Elite product -Platinum plans for the Eastern region
- Certificate of Appreciation -"Club membership"2012 : Honor date-Mar 2012 honor issuer-Max Bupa Health Insurance Company Limited.
Honor description-Recipient of Certificate of Appreciation for the contributions towards the growth of the business in Eastern region and creating a new benchmark.
- Certificate of Appreciation -Executive Club Membership Award 2012 : Honor date-Mar 2012 : Honor issuer-Max Bupa Health Insurance Company Ltd.
Hobbies & Personal Interests
- Travelling :I like to travel with Nature and visiting new places meeting people from diverse community,Culture, language &a Social animal
- Reading : Books mostly i do read which enhance my knowledge and broadens my thoughts towards skilling up my prospective towards life and society.
- Activity : Volunteering and community involvement
Accomplishments
- Max Bupa Health Insurance Co ltd- Developed new business areas in states like Delhi, Rajasthan & U.P. and Eastern India region and on board distributors for the company.
- Contributed growth in business front with 20% & 15% of business in Deutsche Bank channel during FY2014-15 & FY 2015-16 respectively
- Successfully contributed 30% of Business generated for Q4 of FY2018-19 from kolkata region.
- Recipient of Certificate of Appreciation form Country Head for the Top performer for March 2019 (Top Region in the Country)
- Successful to achieve 20% of the total business from the TPD-East and ranked among Top 3 Managers in the Country during FY2010-2011-2011-2012 and FY2012-13
- Recipient of Certificate of Excellence for achieving Maximum Platinum Cases for FY2013-14
- Successfully placed Eastern regions among top 3 regions Pan India during FY2011-12
- Registered growth of 247% in business during 2011-2013 period
- Contributed 70% of total business for Channel during FY 2010-11 with single biggest business deal worth premium of Rs. 7 Lakh
- Birla Sun life Insurance Co Ltd -Established RAJASTHAN as the 3rd best-performing cluster Pan India for IDBI bank relationship
- Contributed and established IDBI- Rajasthan Cluster for 25% of the business generated for FY2007-08.
Languages
Assamese
Native language
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Proficient
C2
Assamese
Proficient
C2
Personal Details
Address: 32- G (G.F.), Hospital Road (East), South Purbachal, kalikapur, Kolkata –700078, West Bengal, India
Alternate Contact No- +91-7002650595
Date-01-11-2022
Place- Kolkata /West Bengal /India Faizuddin Ahmed
References: On request will be furnished
Timeline
Training Consultant
Independent Contractor
01.2021 - Current
Key Relationship Manager-Bancassurance & Alliance
Max Bupa Health Insurance Company
04.2013 - 01.2021
Senior Relationship Manager- TPD
Max Bupa Health Insurance Company
10.2011 - 02.2013
Relationship Manager-Corporate Agency & Brokers
Max Bupa Health Insurance Company
02.2010 - 09.2011
Head- Business Development-BFSI-(Entrepreneurship)
Rebott Consulting
10.2008 - 01.2010
Senior Sales Manager-Bancassurance
Birla Sunlife Insurance Co. Ltd
07.2007 - 09.2008
Asst. Manager-Wealth Management
Centurion Bank of Punjab, Delhi
10.2005 - 06.2007
Sales Officer-Wealth Management
Standard Chartered Bank
03.2004 - 09.2005
Marketing Executive
Media Expositions & Events
05.2002 - 02.2004
PG Diploma -(Perusing)/Internship Project - Training And Development
Indian Society For Training & Development (ISTD)
PG Diploma-Persuing - Psychological Counselling
Jadavpur University
MBA - Marketing & Information Technology
MERI Business School
Bachelor of Science - Computer Science
Bangalore University
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