Faizuddin Shaikh
Pune,MH
Summary
Creative, result oriented IT Professional with 4 plus years of experience; a curious mind with a passion for Problem Solving ; skilled in grasping the big picture, conceptualizing, developing and implementing solutions; partnering closely with business leaders and senior executives.
Experienced in developing and motivating highly focused teams that successfully meets and exceeds company objectives; proficient in working with multicultural virtual teams spread across multiple geographical locations.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Technical Support Consultant
Allscripts
Pune, Maharshtra
04.2019 - Current
- Interact with customers to help troubleshoot and resolve complex technical product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Document problems and solutions to train lower-level support on how to properly address customer or product problems.
- Communicate with product development department to improve on current design or to identify possible problems with design.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Stay abreast of current technology in products, design changes, and new products offered.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
Technical Support Associate
Allscripts
Pune, Maharashtra
01.2017 - 03.2019
Technical Support Intern
Allscripts (GI Group Payroll)
Pune, Maharahstra
06.2016 - 01.2017
Application Analyst
Matrix Hub Technology
Pune, Maharashtra
12.2014 - 05.2016
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Supported daily operations and system maintenance procedures, including system performance and reliability testing.
- Performed troubleshooting, maintenance and optimization of applications.
- Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Reviewed performance benchmarks and established metrics for future tracking.
Education
MBA - Financial Management
Allana Institute Of Management Sciences
PuneBachelor of Engineering - Computer Engineering
Sinhgad Academy of Engineering
PuneHigher Secondary School - undefined
Rosary Junior College
PuneIndian Certificate of Secondary Education - undefined
The Bishop's School Camp
PuneSkills
Application support and analysisundefined
Certification
Global Youth Employability Initiative by Barclays Nasscom
Software
Operating Systems
Windows, Unix
Languages Known
C, C, Java
Web Technologies
HTML, JavaScript
Databases
MySQL, MongoDB
Cloud Computing
OneDrive,Google Drive and Dropbox
Spreadsheets
Excel, Google Spreadsheets
Presentation Software
Powerpoint, Keynote
Accomplishments
- Employee of the Month (Allscripts) -June 2017/Aug 2017/Nov 2017/Aug 2018/Nov 2018.
- Special Recognition Award -Extraordinary People (Allscripts)- July 2017
- Go The Extra Mile Award(Allscripts)-Sept 2017.
Interests
Playing Cricket
Playing Play Station games
Listening to music
Love to workout
Watching English Horror movies and Hindi movies
Timeline
Technical Support Consultant
Allscripts
04.2019 - Current
Technical Support Associate
Allscripts
01.2017 - 03.2019
Technical Support Intern
Allscripts (GI Group Payroll)
06.2016 - 01.2017
Application Analyst
Matrix Hub Technology
12.2014 - 05.2016
MBA - Financial Management
Allana Institute Of Management Sciences
Bachelor of Engineering - Computer Engineering
Sinhgad Academy of Engineering
Higher Secondary School - undefined
Rosary Junior College
Indian Certificate of Secondary Education - undefined
The Bishop's School Camp
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