Faizul Islam Khan
Order Management Specialist
Bangalore,KA
Summary
Experienced Supply Chain and Procurement expert with a solid background in Indirect procurement and order management. Proven track record in improving workflow efficiency and fostering stakeholder collaboration. Expertise in order processing and inventory management drives productivity and operational success. Adaptable and quick to learn, with a focus on continuous improvement and effective problem resolution.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Order Management Specialist
MANN+HUMMEL
Bangalore
03.2025 - Current
- Oversaw complete order processing cycle, maintaining accuracy and prompt execution.
- Collaborated with internal teams and external partners to facilitate smooth order fulfillment.
- Employed SAP SD module for efficient order entry, updates, and stakeholder reporting.
- Used ServiceNow CRM tool to effectively manage and resolve client and partner inquiries.
- Performed data analysis to uncover trends, improve workflows, and aid strategic decisions.
- Ensured high levels of customer satisfaction by swiftly addressing inquiries and issues.
- Coordinated with logistics to ensure timely product deliveries.
- Collaborated with sales teams to confirm product availability.
- Resolved order discrepancies and handled returns efficiently.
- Assisted in training new team members on order processing procedures.
Procurement Executive
Formix International
Mumbai
04.2024 - 07.2024
- Evaluated and negotiated with suppliers to secure favorable terms for goods and services.
- Conducted market research, ensuring adherence to procurement policies and standards.
- Managed end-to-end procurement processes from order placement through delivery.
- Collaborated with internal teams to enhance procurement efficiency and meet strategic goals.
- Coordinated product sourcing to align with purchasing strategies and business objectives.
- Prepared and dispatched purchase orders to distributors and suppliers promptly.
- Secured best value by negotiating optimal prices, terms, and conditions with suppliers.
Junior Order Management Coordinator
Motorola Solutions Inc.
Krakow
03.2023 - 03.2024
- Provided administrative support to partners and internal teams.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Processed orders in BCC tool and managed customer communication via email.
- Updated order status in Salesforce and created orders in SAP.
- Participated in month-end closing and financial performance activities.
- Reviewed and processed customer orders, ensuring accuracy of information.
Procurement Intern
Motorola Solutions Inc.
Krakow
02.2022 - 03.2023
- Supported indirect and project procurement through data collection and analysis.
- Suggested process improvements and conducted contract preparation.
- Used Salesforce APTTUS, Oracle Greenfield, and SDH tool for procurement tasks.
- Developed and maintained procurement documentation for compliance purposes.
- Organized meetings to discuss procurement strategies and supplier performance evaluations.
- Maintained accurate records of purchases, pricing, and other important data.
- Ensured compliance with relevant laws and regulations related to procurement activities.
- Collaborated with internal stakeholders such as accounting staff members to resolve payment issues with vendors.
- Created databases containing information about current contracts and vendor agreements.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
Master of Science - Management And Production Engineering
Silesian University of Technology
Poland05-2022
Mechanical Engineering
Dr. Babasaheb Ambedkar Marathwada University
India05-2019
Skills
- Microsoft Office and Google Suite
- Salesforce and ServiceNow CRM
- Oracle iProcurement and SAP SD & MM
- Email management
- Data analysis
- Lean Six Sigma methodologies
- Supplier data management
- Problem solving skills
- Effective communication
Certification
- SAP (MM)
- APICS - Basics of Supply Chain (CPIM) - Motorola Solutions
- Operational Excellence Foundations - LinkedIn
- Supply Chain Foundations - LinkedIn
- Purchasing Foundations - LinkedIn
- Outlook 2019 Essential Training - LinkedIn
- Lean Six Sigma Foundation - LinkedIn
- Excel Skills for Business: Essential - LinkedIn
- Communication skills in a project environment
- Power BI - Data Visualization
Personal Information
Nationality: India
Temporary Residence Card
Poland, Expiry: 01/31/25
Accomplishments
- Three High Five Awards received during Internship at Motorola Solutions
Languages
Hindi
First Language
English
Advanced (C1)
C1
German
Beginner
A1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Order Management Specialist
MANN+HUMMEL
03.2025 - Current
Procurement Executive
Formix International
04.2024 - 07.2024
Junior Order Management Coordinator
Motorola Solutions Inc.
03.2023 - 03.2024
Procurement Intern
Motorola Solutions Inc.
02.2022 - 03.2023
Master of Science - Management And Production Engineering
Silesian University of Technology
Mechanical Engineering
Dr. Babasaheb Ambedkar Marathwada University