Results-driven and detail-oriented BBA graduate specializing in business analysis and data visualization. Proficient in SQL, Power BI, and Microsoft Excel, with a strong grasp of Agile and Waterfall methodologies. Skilled in crafting compelling business requirement documents (BRD) and functional requirement documents (FRD). Excellent communicator and collaborative team player, eager to leverage analytical expertise to drive impactful business solutions and enhance data-driven decision-making.
Hi, I’m
Faizullah Khan
Delhi
Summary
Overview
1
year of professional experience
1
Certification
Work History
Wipro LimitedNoida
Customer Support Representative
12.2023 - 07.2024
Job overview
- Resolved inquiries from US employees regarding tax forms, delivering prompt solutions to enhance satisfaction
- Streamlined ticket management for discrepancies by coordinating with cross-functional teams, which improved issue resolution efficiency by 80% to 90%
- Ensured data confidentiality through meticulous handling, maintaining compliance with company standards.
Education
M. J. P Rohilkhand UniversityBareilly, Uttar Pradesh
Bachelor of Business Administration (BBA)
University Overview
Woodrow Sr. Sec SchoolBareilly, Uttar Pradesh
Intermediate (12th Grade)
University Overview
Skills
- Business Analysis
- BRD
- FRD
- Requirements Gathering
- SDLC
- RUP
- Waterfall
- Agile Methodologies
- Prototyping
- Wireframe
- UML Diagrams
- Axure
- Visio
- SQL
- Power BI
- Advanced Excel
- Data Cleaning
- Data Analysis
Certification
Business Analysis "A to Z" Masterclass, 09/2024,
- Experienced in creating BRD and FRD to ensure clear and structured requirement gathering.,
- Proficient in using UML diagrams and prototyping techniques within RUP and SDLC for visualizing workflows and system interactions.
- Skilled in managing projects through Agile, Scrum, and Waterfall methodologies, covering all phases of the SDLC.
Personal Projects
Personal Projects
Sales Dashboard in Excel
- Developed a sales dashboard using 12 months of sales data, enhancing visibility into performance metrics.
- Cleaned and analyzed data from 1,000+ transactions with pivot tables and advanced Excel formulas.
- Created interactive charts to visualize trends, supporting data-driven decision-making for increase in sales insights.
E-commerce Dashboard in Power BI
- Developed a Power BI dashboard analyzing 1,000+ transactions, revealing sales trends, customer demographics, and product performance.
- Visualized key metrics like revenue and sales growth, boosting decision-making efficiency.
- Automated data updates, reducing reporting time by 40% and delivering real-time insights.
MySQL Data Analysis Project - Pizza Sales Database
- Analyzed pizza sales data to calculate 1,000+ orders, generating $50,000+ in total revenue, and identified the top 5 best-selling pizza types and most popular sizes.
- Optimized database performance by writing complex SQL queries, reducing query execution time by 30%, while determining category-wise sales and daily average orders of 100+ pizzas.
- Delivered actionable insights by calculating the 20% revenue contribution of the top pizza type and performing cumulative revenue analysis, showcasing a 15% growth over 6 months.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Timeline
Customer Support Representative
Wipro Limited
12.2023 - 07.2024
M. J. P Rohilkhand University
Bachelor of Business Administration (BBA)
Woodrow Sr. Sec School
Intermediate (12th Grade)
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