Hi, I’m
FAIZUR RAHMAN KADHER
Senior Customer Service Representative
Coimbatore
Summary
Senior Customer Service Representative with exceptional communication and presentation skills. Can anticipate and articulate requirements, and can speak with equal ease with both functional and technical teams. Comfortable with interacting with Business, IT partners and Executive leadership.
Overview
11
years of professional experience
5
years of post-secondary education
1
Certification
3
Languages
Work History
Avantor SciencesCoimbatore
Senior Customer Service Representative
03.2016 - Current
Job overview
Avantor, a fortune 500 company: A Trusted global partner to customers and suppliers in the life sciences, advanced technologies and applied materials industries with more than 13,500 associates working globally.
Responsibilities:
- Process price quotations, sales orders, credits and returns in SAP and salesforce for the US customers
- Effective production planning during high volumes with Standard operating procedures and Key performance indicators into consideration
- Conduct team huddles to discuss recent updates and Service level trend
- Handle escalation calls
- Apple products sales promoter
ManpowerGroup Services India Pvt LtdCoimbatore
Mobile Sales Promoter
08.2014 - 02.2016
Job overview
- Maintain inward purchases and stock in hand
- Showcase and sell iPhones and iPads
Zimson WatchesCoimbatore
Retail Sales Associate
08.2011 - 08.2014
Job overview
- Maintain inward purchases and stock in hand
- Showcase and sell premium time pieces
Education
PSG Polytechnic
Diploma from Automobile Engineering
06.2008 - 07.2011
Annamalai University
Bachelor’s from Visual Communication
06.2020 - 06.2022
Skills
SAP Sales and Distribution
Certification
IELTS - Overall - 7.5 (Speaking - 8, Listening - 8, Reading - 7, Writing - 6.5)
Timeline
Annamalai University
Bachelor’s from Visual Communication
06.2020 - 06.2022
Senior Customer Service Representative
Avantor Sciences
03.2016 - Current
Mobile Sales Promoter
ManpowerGroup Services India Pvt Ltd
08.2014 - 02.2016
Retail Sales Associate
Zimson Watches
08.2011 - 08.2014
PSG Polytechnic
Diploma from Automobile Engineering
06.2008 - 07.2011
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