Faizur Rahman Siddiqui

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• Responsible for identifying gaps in the process and areas of improvement for 7 finance and digital marketing clients across various geographical locations(APAC & AMRS)
• Feasibility study and drive projects for improvements/digital transformation/process re-engineering through various methodologies like Lean, Six Sigma, Kaizen, Capacity Modeling, Data Visualization(power BI), RPA/ automations, change management etc.
• Data analysis and insights through Minitab along with effective use of 7 QC tools, RCA analysis and hypothesis testing.
• Passed more than $20mn value to client and cost optimization/savings of more than 150 FTEs to client/company in an year
• Conduct six sigma and lean trainings for over 400+ agents, SMEs & TLs.
• Mentored/consultant for 5 Black belt projects and over 15 Green belt projects and other quality certifications for operations
• Drive various process improvement initiatives like challenge mapping sessions, ideations, lean workshops, VSM workshops, design thinking workshop, resulting in 150+ opportunities.
• Ensure SOP compliance and audits along with publishing of SLA adherence reports as well as create control plans in case of any SLA miss/deviation
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Projects:

1.Lean in Insolvency letter process
● Implementation of Lean in end to end insolvency letter process resulting in saving the revenue leak for one of the top 10 UK Bank
of about 12mn USD.
● Complete elimination of sorting process and automation of letter scanning for insolvency requests
2.Improvement in deposit fraud alert process
● Rule engine change in process through gap analysis in order to save 7.5mn USD for the second largest bank of US.
● Enhanced alerts for potential deposit frauds leading to 30% risk reduction with the use of predictive modeling data analytics.
3.Process transformation in chargeback recovery process
● Re-engineering in chargeback recovery process leading to savings of 9mn USD annually and TAT improvement in claim completion
by 50%
● Revamped entire REG E audit strategy as per ACH Fraud claims procedural change
● Implementation of electronic affidavit authentication process via phone, email and Online banking for digital authorization on
disputed claims resulting in TAT of chargeback recovery from 45 days to 5 business days

• Identified the actual work being done on the shop floor by Team Leader, Group Leader & Deputy Managers
• Compared actual work and YAMAZUMI, KAMISHIBAI & GENTAN I
• Created the Management Sheet based on the work done by removing time redundancies

Achievements:

• Suggested KAIZEN for screen presentation instead of paper presentation
• KAIZEN for automation of cab booking system
• Optimized the Team Leader’s time by 459mins/day to 379mins/day
• Reduced actual dedicated time of each Group Leader by 30mins/day

• Conducted workshop with client to understand requirements of the clients, prepared BRD
• Business Analysis & Requirement Management: Eliciting, Analysing, Documenting, tracing, translating and validating requirements throughout the project lifecycle
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Compiled, processed and analyzed test data and results to improve product quality.
• Assisted the PMO with the project management activity
• Maintaining the client communication and analysing feasibility of new changes in the updated requirements

• Serving the Interstate Road Permit for transportation of goods of our Vendors and Direct Clients
• Operations- Planning of transportation
• Marketing for the newly incorporated brands
• Demand forecasting
• Inventory Management and Inventory planning, unpacking and distribution of goods with proper marking
• Purchase & Procurement of accessories by selecting them according to the market demand
• New partnership with dealers, News association with vendor partners at competitive price
• Retail & wholesale