FAKRUDDIN MULLA

Bringing more than 18 years of successful experience in applying my technical expertise to deliver efficient and cost-effective IT support and maintenance in a dynamic and challenging setting. Proficient in troubleshooting and resolving hardware, software, and network issues, I am confident in my capacity to contribute to the optimization of system performance, reinforcement of security measures, and the overall streamlining of operations.

• NEXT GENERATION AV- ENDPOINTS, Established a laboratory environment for testing the installation of a new antivirus solution, conducting penetration testing, and removing the old AV software. Successfully completed the proof of concept (POC) and deployed the solution on all systems.
• O365 & SHAREPOINT, Collaborated with various departments to collect data for the migration from on-premises to the cloud. Successfully executed the migration of Outlook, GFS, etc., from on-premises to the cloud. Configured OneDrive and SharePoint folders for seamless integration.
• OFFICE MOVEMENT & NETWORK DEVICE REFRESHMENT, Conducted power and network testing in the new office. Tested all applications on dedicated test systems. Ensured the functionality of video conferences in the new office. Conducted comprehensive testing of all endpoints, verifying access to network drives. Performed testing on all printers and scanning devices. Checked the functionality of all video conference codecs and phones.
• TEAMS DRD INTEGRATION, Enabling License on the O365 portal. Enabling packages in the Qudo portal. Testing the calling from Teams.
• UNIFIED COMMUNICATIONS, Currently involved in the management of Poly and Yealink VC codecs. Configuring Codecs to optimize their performance. Integrating VC Codecs with Microsoft Teams, channeling all VC calls through the Teams platform. Ensuring the integration of audio telephony with Teams, directing all audio calls through the Teams system. Establishing business requirements such as call routing, call grouping, voicemails, and handling ad hoc requests. Developing new guidelines to enhance the setup of video conferences, WebEx, Microsoft Teams, AV sets, and IP phones.

• VMware Certified Professional (VCP)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• ManageEngine Certified Product Associate (MCPA)
• ITIL4 training and participation Certificate
• O365 administrator

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• Microsoft Server 2008 R2 Administration & Configuration certification from Microsoft.
• VMware Infrastructure 5 VMware, vSphere Install and configure V5 certification.
• Personality Development & Effective Communication training from Dale Carnegie Institute.
• ITIL 4 certification.

01/23/76, M0542722, Mumbai

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• Providing 2nd and 3rd level technical support and troubleshooting for internal and external clients.
• Creating and securing domain user accounts and groups.
• Leveraging Manage Engine Endpoint Central for service and operations management, Active Directory administration, and security protocols.
• Staying updated on the latest technologies and solutions applicable to company products.
• Serving as the main point of contact for internal and external customers seeking support and information.
• Conducting training and mentoring sessions to develop a competent and flexible workforce, meeting project needs, and cultivating a positive work environment.

Title: SR IT ENGINEER

• Acknowledged by the CEO with appreciation for seamlessly setting up IT systems during the office relocation, ensuring a hassle-free transition.
• Received an award for the exceptional achievement of configuring over 100 laptops within a tight timeframe in March 2020, at the onset of the Covid-19 pandemic.
• Earned a Performance Award for independently setting up SAP HANA clients on all systems within the specified timeframe, utilizing Manage Engine for efficient execution.