Fakruddin Mulla

Senior IT Engineer with 18+ years of progressive experience in driving operational excellence, cloud transformation, and robust security frameworks in highly regulated and dynamic environments. A certified leader and strategic architect skilled in translating business goals into resilient IT infrastructure and services.

• Automation: Championed automation, leveraging PowerShell scripting to reduce manual configuration tasks by 60%.
• Cloud Migration: Achieved a 90% success rate in seamless Office 365 migrations, ensuring uninterrupted business continuity.
• Security: Implemented robust security and data protection protocols, resulting in a 90% reduction in AV endpoint virus infection rates.
• ITIL & Uptime: Applied ITIL best practices to increase overall system uptime by 98% and reduce incident resolution time by 10%.

• Cloud & Directory: Expertly managing hybrid Office 365 and Azure Active Directory environments.
• Endpoint Management: Deploying and administering solutions via Microsoft Intune and Autopilot.
• Certifications: ITIL 4, VMware Certified Professional (VCP), MCSE, and Office 365 Administrator Certification.
• Leadership: Proven success in leading a cross-functional team of 5 and mentoring staff.

• VMware Certified Professional (VCP)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• ManageEngine Certified Product Associate (MCPA)
• ITIL 4 Training and Certification
• Office 365 Administrator Certification

• Recognized by the CEO for flawlessly orchestrating IT systems setup during office relocation.
• Awarded for rapid deployment and configuration of 200+ laptops under tight deadlines at the onset of the COVID-19 pandemic.
• Honored with a Performance Award for independently implementing SAP HANA clients across all systems using Manage Engine within project timelines.

Microsoft 365, Office 365 administration and migration, Azure Active Directory, OneDrive, SharePoint, Hybrid AD, Microsoft Intune, Windows Autopilot, MDM, Manage Engine, MFA, DLP, email threat protection, endpoint antivirus deployment, PowerShell scripting for automation in Office 365, AD, Intune, Windows Server, Active Directory, system monitoring, software deployment, Microsoft Teams integration, Poly/Yealink VC codecs, IP telephony, WebEx & AV systems, ITIL processes, incident/change management, project execution, vendor coordination

 Next-Generation Antivirus Deployment: Led lab testing, penetration testing, and enterprise rollout of a new antivirus solution, replacing legacy software to enhance endpoint security.  Office 365 & SharePoint Migration: Coordinated cross-departmental data collection and successfully migrated email, file shares, OneDrive, and SharePoint to the cloud for improved collaboration.  Unified Communications Integration: Implemented and optimized Poly and Yealink VC codecs with Microsoft Teams, centralizing audio and video communications on a unified platform.  Office Relocation & Network Refresh: Managed power/network testing, application validation, and device setup to ensure seamless IT operations and video conferencing functionality during office move.  Vendor Management: Evaluated and negotiated with vendors to secure best value, regularly reviewing performance to align with company standa

• Passport Number: C9805908
• Date of Birth: 01/23/76

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• Urdu