Fakruddin Mulla
Navi Mumbai
Summary
Senior IT Engineer with 18+ years of progressive experience in driving operational excellence, cloud transformation, and robust security frameworks in highly regulated and dynamic environments. A certified leader and strategic architect skilled in translating business goals into resilient IT infrastructure and services.
Quantifiable Impact:- Automation: Championed automation, leveraging PowerShell scripting to reduce manual configuration tasks by 60%.
- Cloud Migration: Achieved a 90% success rate in seamless Office 365 migrations, ensuring uninterrupted business continuity.
- Security: Implemented robust security and data protection protocols, resulting in a 90% reduction in AV endpoint virus infection rates.
- ITIL & Uptime: Applied ITIL best practices to increase overall system uptime by 98% and reduce incident resolution time by 10%.
- Cloud & Directory: Expertly managing hybrid Office 365 and Azure Active Directory environments.
- Endpoint Management: Deploying and administering solutions via Microsoft Intune and Autopilot.
- Certifications: ITIL 4, VMware Certified Professional (VCP), MCSE, and Office 365 Administrator Certification.
- Leadership: Proven success in leading a cross-functional team of 5 and mentoring staff.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr. IT Engineer
Advanz Pharma Services Pvt Ltd
Mumbai
10.2006 - Current
- Orchestrating seamless Office 365 migrations, ensuring hybrid environments operate cohesively and delivering uninterrupted business continuity.
- Automating service deployments and configurations using PowerShell scripting, driving operational efficiency and reducing manual intervention.
- Administering Azure Active Directory, managing user accounts, groups, and license assignments to enforce stringent access controls and resource governance.
- Implementing robust security frameworks, including multi-factor authentication and data protection protocols, to safeguard enterprise assets and mitigate cyber threats.
- Monitoring email security, deploying advanced threat detection systems, and proactively analyzing logs to prevent phishing and spam incidents.
- Managing enterprise email systems, resolving technical issues promptly and optimizing performance for enhanced communication reliability.
- Applying ITIL best practices, streamlining incident, change, and service request management to maintain high service quality and IT operational excellence.
- Leading a cross-functional team of 5 professionals, steering day-to-day IT operations and shaping technology strategies aligned with organizational goals.
- Supporting and administering Active Directory infrastructure, maintaining system health and enforcing policy compliance.
- Deploying endpoint management solutions via Microsoft Intune and Autopilot, ensuring device configuration, security, and continuous maintenance across the network.
- Coordinating large-scale software rollouts and configuration management across a geographically dispersed user base, maintaining consistency and minimizing downtime.
- Managing user lifecycle in Office 365, including provisioning, licensing, and permissions, while ensuring adherence to corporate policies.
- Establishing and maintaining proactive system monitoring, swiftly responding to alerts and incidents to reduce downtime and performance bottlenecks.
- Administering mobile device management (MDM) with Intune, enhancing endpoint security, facilitating data backup, and enforcing enterprise mobility policies.
- Conducting comprehensive training and mentorship programs to build a skilled, agile workforce and foster a culture of continuous learning and collaboration.
- Overseeing end-to-end user onboarding and off boarding processes within Microsoft 365, ensuring seamless transitions and data security.
- Achievement- Achieved 90% reduction in AV endpoint virus infection rates, significantly improving organizational cybersecurity posture.
- Delivered 90% improvement in Office 365 migration success rate, minimizing downtime and user disruption.
- Automated 60% of manual configuration tasks through PowerShell scripting, enhancing team productivity.
- Reduced incident resolution time by 10% through implementation of proactive monitoring and ITIL best practices. Led a team that increased overall system uptime by 98%, ensuring high availability of critical IT services.
Sr. Technical Executive (Telecom)
Phoenix Telecom Services Pvt Ltd
Mumbai
01.2000 - 10.2006
- Installed, configured, and maintained Panasonic EPABX systems, ensuring reliable and uninterrupted telecommunications services.
- Managed setup and troubleshooting of Panasonic and Brother facsimile machines, enhancing communication workflows.
Senior Service Engineer (Telecom)
Mascot Comm Pvt Ltd
Mumbai
01.1996 - 01.2000
- Executed installation, configuration, and maintenance of Panasonic EPABX and facsimile machines, maintaining high service uptime and customer satisfaction.
Education
Diploma - Electronics & Telecommunications
Bharati Vidyapeeth Institute of Technology
Navi Mumbai01.1996
Skills
- Microsoft 365
- Office 365 administration
- Migration
- Azure Active Directory
- OneDrive
- SharePoint
- Hybrid AD
- Microsoft Intune
- Windows Autopilot
- MDM
- Manage Engine
- Device lifecycle management
- Compliance management
- MFA
- DLP
- Email threat protection
- Endpoint antivirus deployment
- Security monitoring
- PowerShell scripting
- Windows Server
- System monitoring
- Software deployment
- Microsoft Teams integration
- Poly/Yealink VC codecs
- IP telephony
- WebEx
- AV systems
- ITIL processes
- Incident management
- Change management
- Project execution
- Vendor coordination
- IT Infrastructure Management
- Office 365 Migration
- Azure Active Directory Management
- Mobile Device Management
- Security Implementation
- Email System Administration
- Unified Communications Integration
- Active Directory support
- Service Management
- Process Optimization
- Team Leadership
- Technical operations management
- Vendor Evaluation
- Project Planning
- Training
- Workforce Development
- Incident Response
Certification
- VMware Certified Professional (VCP)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Systems Administrator (MCSA)
- ManageEngine Certified Product Associate (MCPA)
- ITIL 4 Training and Certification
- Office 365 Administrator Certification
Accomplishments
- Recognized by the CEO for flawlessly orchestrating IT systems setup during office relocation.
- Awarded for rapid deployment and configuration of 200+ laptops under tight deadlines at the onset of the COVID-19 pandemic.
- Honored with a Performance Award for independently implementing SAP HANA clients across all systems using Manage Engine within project timelines.
Technical Skills
Microsoft 365, Office 365 administration and migration, Azure Active Directory, OneDrive, SharePoint, Hybrid AD, Microsoft Intune, Windows Autopilot, MDM, Manage Engine, MFA, DLP, email threat protection, endpoint antivirus deployment, PowerShell scripting for automation in Office 365, AD, Intune, Windows Server, Active Directory, system monitoring, software deployment, Microsoft Teams integration, Poly/Yealink VC codecs, IP telephony, WebEx & AV systems, ITIL processes, incident/change management, project execution, vendor coordination
Projects
Next-Generation Antivirus Deployment: Led lab testing, penetration testing, and enterprise rollout of a new antivirus solution, replacing legacy software to enhance endpoint security. Office 365 & SharePoint Migration: Coordinated cross-departmental data collection and successfully migrated email, file shares, OneDrive, and SharePoint to the cloud for improved collaboration. Unified Communications Integration: Implemented and optimized Poly and Yealink VC codecs with Microsoft Teams, centralizing audio and video communications on a unified platform. Office Relocation & Network Refresh: Managed power/network testing, application validation, and device setup to ensure seamless IT operations and video conferencing functionality during office move. Vendor Management: Evaluated and negotiated with vendors to secure best value, regularly reviewing performance to align with company standa
Personal Information
- Passport Number: C9805908
- Date of Birth: 01/23/76
Languages
- English
- Hindi
- Marathi
- Urdu
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Timeline
Sr. IT Engineer
Advanz Pharma Services Pvt Ltd
10.2006 - Current
Sr. Technical Executive (Telecom)
Phoenix Telecom Services Pvt Ltd
01.2000 - 10.2006
Senior Service Engineer (Telecom)
Mascot Comm Pvt Ltd
01.1996 - 01.2000
Diploma - Electronics & Telecommunications
Bharati Vidyapeeth Institute of Technology