Falak Safa

Jamavar – Indian Fine Dining Restaurant (110 Covers)
Hostess → Section Holder
Duration: 1 Year

• Greeted and seated guests in a warm and professional manner, delivering a refined dining experience.
• Managed daily reservations and responded to guest inquiries over the phone.
• Maintained accurate records by preparing daily guest detail reports.
• Promoted to Section Holder for outstanding performance and guest satisfaction.
• Took food and beverage orders, ensuring attention to dietary restrictions and preferences.
• Collaborated closely with kitchen and service teams to maintain smooth operations.

Food & Beverage Sales Department – [Same Hotel/Company Name if Applicable]
Duration: 6 Months

• Handled reservations and managed cover charges for various outlets and events.
• Managed guest communication through calls and emails, ensuring prompt service and satisfaction.
• Upsold special pop-up events, contributing to increased revenue and guest engagement.
• Collected and analyzed guest feedback to support service improvements.
• Regularly interacted with corporate clients, maintaining strong professional relationships.

The Library Bar – [Hotel/Property Name if Available]
Duration: Currently Working (Since [Insert Month & Year])

• Providing personalized bar service in a luxury lounge environment.
• Assisting guests with premium beverage selections and curated experiences.
• Managing guest interactions with warmth and professionalism, especially with high-profile clientele.
• Supporting daily bar operations and maintaining high hygiene and presentation standards.
• Upselling signature cocktails and exclusive spirits to enhance guest satisfaction and revenue.