Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Falak Akbar Shaikh

Mumbai

Summary

Dedicated customer service professional with proven skills in resolving complaints and enhancing client relationships. Committed to delivering timely solutions and exceptional support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Zepto Private Limited
Powai
06.2025 - 01.2026
  • Resolved customer complaints using effective communication strategies, enhancing customer satisfaction.
  • Delivered timely resolutions to customer complaints, ensuring positive customer experiences.
  • Cultivated strong customer relationships through personalized assistance and support, fostering loyalty.

Teacher Coordinator

Ubadah Star Preschool
Nerul
01.2025 - 05.2025
  • Organized classroom activities that increased student engagement and fostered deeper learning.
  • Facilitated staff meetings to exchange best practices, improving collaboration and resource utilization.
  • Conducted data analysis on performance scores to inform development of targeted school improvement plan.

Counseling Assistant

Gudnet Computers Private Limited
Nerul
06.2024 - 01.2025
  • Collaborated with team members to improve counseling services and provide comprehensive client support.
  • Documented client interactions and maintained accurate records to support effective case management.
  • Compiled reports and documentation containing sensitive data to ensure compliance and support informed decision-making.

Education

HSC -

S S High School & Junior College
Seawoods
01-2023

Bachelor of Management Studies -

NCRD's Sterling Institute of Management Studies
Seawoods
01-2023

SSC -

Sboa Public School
Nerul
01-2021

Skills

  • Client support
  • Communication strategies
  • Stakeholder engagement
  • Relationship building
  • Time management
  • Decision Making
  • Project planning

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Tamil
Native
Native
Marathi
Beginner (A1)
A1

Certification

Stock Trading (2024)

Timeline

Customer Service Representative

Zepto Private Limited
06.2025 - 01.2026

Teacher Coordinator

Ubadah Star Preschool
01.2025 - 05.2025

Counseling Assistant

Gudnet Computers Private Limited
06.2024 - 01.2025

HSC -

S S High School & Junior College

Bachelor of Management Studies -

NCRD's Sterling Institute of Management Studies

SSC -

Sboa Public School
Falak Akbar Shaikh