Falgun Talekar
Pune
Summary
Strategic IT Manager handling IT & Security Operations with over 15+ years of experience in managing IT Infrastructure, global EUC operations, Enterprise security tooling, incident response. Proven track record in leading outsourcing partners to maintain robust security postures across global environments. Expert in implementing aligned controls, managing EDR/DLP/IAM frameworks, and driving automation through GenAI and CoPilot to enhance SOC efficiency.
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 18+ year record of building positive relationships with internal and external stakeholders.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
IT Manager – Security & Infrastructure Operations
CLSA Technology & Services LLP
05.2015 - Current
- Lead the technical security controls and lifecycle management for global endpoint security, DLP, and encryption policies.
- Oversee a 27-member global team and external partners, ensuring 24x7 operational resilience and strict adherence to security SLAs.
- Serve as the escalation point for security incidents, coordinating with SOC/NOC teams for rapid detection, response, and post-incident root cause analysis.
- Execute monthly global patching programs and vulnerability remediation to maintain 100% device compliance.
- Produce evidence for security audits, ensuring technical policies for IAM and Data Loss Prevention meet regulatory mandates.
- Lead global End User Computing operations supporting enterprise users across APAC regions, ensuring high availability and performance of workplace technology services.
- Manage enterprise endpoint environments including Windows device lifecycle, provisioning, imaging, configuration, patching, and asset management.
- Administer Microsoft 365 environment including Azure AD, MFA policies, identity lifecycle management, and security governance.
- Manage endpoint device management platforms including Microsoft Intune and SCCM for device provisioning, patch management, application deployment, and compliance enforcement.
- Implement endpoint security frameworks including Microsoft Defender for Endpoint and DLP solutions to strengthen enterprise security posture.
- Design and enforce device compliance policies, endpoint security policies, and configuration standards across corporate endpoints.
- Drive monthly patch management and vulnerability remediation programs globally.
- Lead enterprise asset lifecycle management including procurement, refresh cycles, imaging, provisioning, and decommissioning.
- Manage vendor relationships with Microsoft, HP, Canon, Symantec, ProofPoint, and other technology partners.
- Oversee global IT support services including trade floor IT support and critical business application support.
- Establish operational governance, KPIs, reporting dashboards, and service delivery metrics for IT operations.
- Coordinate with SOC and NOC teams for security monitoring, incident response, and operational resilience.
- Lead a team of infrastructure engineers and IT support staff, driving performance, mentoring, and skills development.
- Manage IT infrastructure budgets and global technology initiatives aligned with business objectives.
- Team: 27
IT Infrastructure Support Engineer
Bekaert Industries Pvt. Ltd.
05.2014 - 04.2015
- Team: 8.
- Handling IT Infrastructure and Data Center Management.
- IT Project Management
Sr. Officer – IT Infrastructure
Subros Ltd.
04.2010 - 04.2014
- Team: 5
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
Network Administrator
M-Tech Innovations Ltd.
04.2009 - 04.2010
- Team: 5
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Network Engineer
Blue Planet InfoSolutions (I) Pvt. Ltd.
07.2006 - 07.2009
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Troubleshot complex multi-vendor network service provider issues.
Education
Bachelor’s - computers
Madurai Kamraj University
PuneSkills
IT Infrastructure Management
IT Security Operations Managemen
Identity & Access Management (IAM)
IT Asset Management
IT Budgeting
End User Computing (EUC)
Vendor Management
Data Center Management
Team & Resource Management
IT Compliance
IT Security SOC
Overall IT Infrastructure & Security Operation Management
IT Procurement
Certification
Azure Fundamental
Timeline
IT Manager – Security & Infrastructure Operations
CLSA Technology & Services LLP
05.2015 - Current
IT Infrastructure Support Engineer
Bekaert Industries Pvt. Ltd.
05.2014 - 04.2015
Sr. Officer – IT Infrastructure
Subros Ltd.
04.2010 - 04.2014
Network Administrator
M-Tech Innovations Ltd.
04.2009 - 04.2010
Network Engineer
Blue Planet InfoSolutions (I) Pvt. Ltd.
07.2006 - 07.2009
Bachelor’s - computers
Madurai Kamraj University
Core Competencies
- Global IT Security Operations – Expert management of IAM (SailPoint), Endpoint Security (MDE), ProofPoint DLP, CyberArk, and Email Security, FAM
- End User Computing (EUC) – Operations & Workspace Technologies Compliance, Endpoint Lifecycle Management, O365 Administration & management
- Incident Management & SOC Governance: Leading blue-team operations, managing SLAs with outsourcing partners, and coordinating security incident response.
- Vendor & Partner Management: Extensive experience governing global technology partners (Microsoft, ProofPoint, Symantec).
- IT Infrastructure Management – Regional IT Support & Global IT Help Desk Management, IT Service Management (ITIL, Incident/Problem/Change)
- Global IT Project (Agile & Waterfall) – ITIL Certified, Prince2 Certified, Azure certified.
- Global Vendor Management – Microsoft, ProffPoint, HP, Canon, Symantec, Adobe, EMC, Networker
- Data Center Management – Server and Network Pannel Management, BCP/DR, Annual Power Down
- Risk & Compliance Delivery – Regulatory, IAM, DLP, Audit, Governance
- Budget Management – OPEX/CAPEX > $1M, Global Engagements
- Team & Resource Management – Team Leadership & Global Operations Management
- Tools: Microsoft 365 & Azure AD, SCCM, Windows 10/11 Enterprise, Microsoft Defender, PP DLP, ARS, Lansweeper, Azure, SCCM, JIRA, Networker, SailPoint, Microsoft Defender, Symantec, ProofPoint, Confluence, ServiceNow, HPSM, Azure, Visio, ChatGPT, CoPilot
Technical Hands-On Experience
- Infrastructure & Data Center Management
- Endpoint & Device Management: Microsoft Intune, AzureArc, SCCM, Autopilot, Endpoint Compliance Policies, Device Provisioning/deprovisioning.
- Microsoft Ecosystem: Microsoft 365, Entra ID (Azure AD), Conditional Access, MFA, Microsoft Defender for Endpoint
- Security & Compliance: Microsoft Defender for Endpoint (MDE), Proofpoint DLP, Endpoint Security Policies, IAM Frameworks, SailPoint, CyberArk
- Infrastructure: Active Directory, Windows Server Administration, Lansweeper, Video Conferencing Devices, Cisco IP Phones, VoIP
- Service & Operations Tools: ServiceNow, HPSM, JIRA, Confluence, MS Project, Visio
- Provide 24x7 global local IT support.
- Trading application & Business application support, Trade floor support.
- Asset inventory management and refresh (Desktop/Laptop/Cisco Phones/Servers/Network Gears)
- Annual Asset stock take for regions.
- Monthly Security patch upgrade on all global devices.
- Data Center restructuring and movement.
- Windows Migration
- Networker Backup Management
- Design, deployment, and maintenance of Active Directory
- IT Security Operations
- Implementation and tuning of Microsoft Defender, ProofPoint DLP, and endpoint encryption policies in End User Devices & Servers.
- User on-boarding in CyberArk upon the request
- Hands-on configuration of IAM frameworks, access control, and conditional access for cloud and on-prem environments.
- Coordination of security incident response, vulnerability, and patching compliance.
- Backup, Recovery & DR
- Networker backup administration & Replication, Azure Recovery Vaults, and Symantec Backup Exec.
- Development of data retention and restoration procedures aligned with audit and compliance mandates.
- Performed DR drills and backup validation ensuring business continuity across critical infrastructure.
- Data Center & System Administration
- Windows Server installation, patching, and performance optimization across virtual and physical environments.
- Coordination with global NOC and SOC teams for performance and security monitoring.