Falgun Ved
Dubai
Summary
A competent and focused person who feels that his greatest strengths are firstly his strong commitment to providing the highest level of loyalty, commitment and service to his employers, colleagues & patrons. Secondly his ability to develop and maintain a close working relationship with every employee, which in turn helps him to gain an in-depth understanding of an employer’s needs, goals and ambitions. Thirdly his habit of constantly reviewing processes and identifying ways to improve efficiency & service, thereby reducing overall costs.
Overview
10
10
years of professional experience
Work History
Sales Events Coordinator
Bliss Event Management
Vapi
- Managed budgeting and invoicing related to the event planning process.
- Provided customer service support throughout the duration of each event.
- Established relationships with clients by providing excellent customer service.
- Reviewed contracts with vendors before signing on behalf of company.
- Conducted post-event analysis in order to evaluate success rate of past events.
- Researched new trends in the industry in order to create more innovative experiences for clients.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
Travel Manager
AD Travels
Vapi
01.2014 - 05.2022
- Team Management.
- Building adaptive communication with customers for further business.
- Data Entry / Maintaining Data on regular basis.
- Handling team of 45 staff (including chauffeur's & Fleets).
- Assisting clients with all queries & thinking creatively to formulate effective solutions.
- Exhibit Technical Proficiency.
- Visiting & Cold calling companies in order to maintain professional & excellent service standards.
- Maintained relationships with travel partners and vendors.
- Performed administrative tasks such as filing documents related to travel bookings and reimbursements.
Senior Logistics Manager
Flytech Industry
Vapi
05.2022 - 04.2024
- Developed and implemented strategies to optimize logistics operations, reduce costs and improve customer service levels.
- Tactfully handled a team of 80+ employs.
- Managed the supply chain process from order receipt through delivery of goods to customers.
- Implemented procedures for accurate tracking of orders throughout the entire fulfillment cycle.
- Monitored carrier performance standards including on-time deliveries, accuracy of shipments and compliance with safety regulations.
Education
HSC -
National Institute of Open Schooling
01-2015
Skills
- Cost Reduction
- Transportation Management
- Skilled in [Software]
- Team Management
- Handling accounts
- Excel proficiency
- Basic knowledge of Tally ERP
- Expertise in E Prompt Software
- Expertise in MS Office
- Marketing
- Meeting facilitation
- On-site event support
- Event Planning Expertise
- Public relations understanding
- Adaptive & efficient
- Clear vision & well organized
- Can tactfully deal & resolve any disputes
- Deal calmly & professionally with challenging situation
- Client Relations
- Contract Negotiation
- Catering Oversight
- Event Registration Management
Accomplishments
- Sectary of Rotaract club of Vapi (2017-18)
- District Conference Chairman of District Rotaract 3060(RIY 2018-19)
- Club service Director of Rotaract club of Vapi (2020-21)
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Senior Logistics Manager
Flytech Industry
05.2022 - 04.2024
Travel Manager
AD Travels
01.2014 - 05.2022
Sales Events Coordinator
Bliss Event Management
HSC -
National Institute of Open Schooling
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