Falguni Pawar

Project - Telecom BSS Order Management (OMS) & CRM – Charter Communications, America.

- Supported requirement gathering with business and technical teams to analyze feature and change requests.
- Assisted in documenting ordering requirements in BRD/FRD format and converting them into user stories with acceptance criteria.
- Performed end-to-end analysis of ordering business flows and scenarios, identifying process gaps, cross-component dependencies, and improvement opportunities across OMS and CRM modules.
- Worked with stakeholders including senior Business Analysts, scoping teams, and developers to design workable solutions aligned with business objectives and system constraints.
- Performed code evaluation to understand existing functionality and logic, identify current and potential future scenarios, and assess gaps between current system behavior and new business requirements.
- Created UAT test scenarios and test cases, coordinated UAT execution, and validated outcomes against acceptance criteria.
- Used Jira and Confluence for requirement tracking, issue follow-up, and documentation updates.
- Wrote SQL queries for data validation, issue and impact analysis, and production/UAT verification.
- Supported Agile delivery through sprint planning, backlog grooming, daily stand-ups, and stakeholder demos.
- Contributed to business process improvement initiatives and change management activities to improve delivery quality and efficiency.
- Supported root cause analysis for functional issues and assisted with process improvement activities.

Project - On-Premises to Azure Cloud Migration – AT&T, America.

- Analyzed the on-prem application architecture and implemented the necessary code changes to ensure cloud compatibility, including upgrading Log4j and Hibernate and refactoring the codebase to align with the newer framework versions.
- Participated in code reviews, defect analysis, and performance optimization to improve application stability and reliability.
- Actively involved in end-to-end development and resolution of UAT issues to ensure quality delivery.