N A Famitha Begam

• Led the operations and management of a dedicated channel within the project, ensuring efficient coordination across teams and smooth client interactions.

• Spearheaded troubleshooting initiatives, resolving client-facing issues with tools and applications to enhance platform usability and improve overall customer satisfaction.

• Developed key expertise in Microsoft 365 suite (Excel, Word, and Outlook), proficiently handling complex spreadsheets, generating reports, and managing communication efficiently.

• Skilled in CRM tools such as Salesforce, JIRA, and ServiceNow to maintain accurate client records and streamline workflows.

• Engineered modernization efforts within the process, replacing outdated legacy protocols with more streamlined, efficient methods, significantly improving operational performance.

• Coordinated the efforts of multiple teams, facilitating smooth process initialization, reducing redundancies, and enhancing inter-departmental communication and workflow.

• Actively managed and resolved escalations related to the channel, providing strategic guidance and solutions to minimize downtime and optimize service delivery.

• Supported daily operations by troubleshooting client issues related to business tools and ensuring timely resolution to enhance user experience.

• Gained proficiency in using Microsoft 365 (Excel, Word, and Outlook) to handle data entry, reporting, and communication tasks.

• Assisted in improving workflow efficiency by providing inputs on process improvements and automating repetitive tasks using Excel formulas and basic macros.

• Worked closely with cross-functional teams to facilitate smooth transitions and coordinated support for ongoing projects.

• Prepared, updated, and maintained key process documentation and reports, ensuring clarity and accuracy for all stakeholders.

• Engaged with clients regularly to provide necessary updates, address queries, and ensure customer satisfaction in a timely manner.