Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Farah Salem Alsaif

____________
Riyadh

Summary

I try to join a professional work environment that teaches me how to work creatively. I want to work in a distinguished professional field that increases my personal and professional skills development and working with one team spirit to develop the establishment to which I belong.

Overview

9
9
Certifications
3
3
years of post-secondary education
2
2
years of professional experience

Work History

Administrative Supervisor

Al Akaria Company
07.2020 - Current
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Developed, reviewed and improved administrative systems, policies and procedures,.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Guest Relation Supervisor

Radisson Blu / Diplomatic quarter
10.2019 - 06.2020
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Assisted with preparing information required for quotes
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed [5] employees to reduce workflow stoppage and achieve on-time project completion.
  • Coached employees through day-to-day work and complex problems.

Guest Relation Officer

Radisson Blu / Diplomatic quarter
02.2019 - 09.2019
  • Maintained consistent positive customer feedback.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Worked independently with minimal supervision.

Education

Bachelor of Special Education -

Imam Muhammad Bin Saud University.
05.2016 - 04.2019

Skills

    Time Management

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Certification

Administrative leadership course

Timeline

Administrative Supervisor

Al Akaria Company
07.2020 - Current

Guest Relation Supervisor

Radisson Blu / Diplomatic quarter
10.2019 - 06.2020

Guest Relation Officer

Radisson Blu / Diplomatic quarter
02.2019 - 09.2019

Bachelor of Special Education -

Imam Muhammad Bin Saud University.
05.2016 - 04.2019

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