Farah Salem Alsaif
____________
Riyadh
Summary
I try to join a professional work environment that teaches me how to work creatively. I want to work in a distinguished professional field that increases my personal and professional skills development and working with one team spirit to develop the establishment to which I belong.
Overview
9
9
Certifications
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Administrative Supervisor
Al Akaria Company
07.2020 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established and updated work schedules to account for changing staff levels and expected workloads
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Developed, reviewed and improved administrative systems, policies and procedures,.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Guest Relation Supervisor
Radisson Blu / Diplomatic quarter
10.2019 - 06.2020
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Assisted with preparing information required for quotes
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed [5] employees to reduce workflow stoppage and achieve on-time project completion.
- Coached employees through day-to-day work and complex problems.
Guest Relation Officer
Radisson Blu / Diplomatic quarter
02.2019 - 09.2019
- Maintained consistent positive customer feedback.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Worked independently with minimal supervision.
Education
Bachelor of Special Education -
Imam Muhammad Bin Saud University.
05.2016 - 04.2019
Skills
Time Management
Teamwork
Computer skills (Microsoft Office)
Self Development Skills
Workflow planning
Appointment Scheduling
Employee Development
Staff scheduling procedures
Schedule Management
Data Collection
Certification
Administrative leadership course
Timeline
Administrative Supervisor
Al Akaria Company
07.2020 - Current
Guest Relation Supervisor
Radisson Blu / Diplomatic quarter
10.2019 - 06.2020
Guest Relation Officer
Radisson Blu / Diplomatic quarter
02.2019 - 09.2019
Bachelor of Special Education -
Imam Muhammad Bin Saud University.
05.2016 - 04.2019