Farahnaz Khan
Khirki Ext. Malviya Nagar,Delhi
Summary
Dedicated with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Professional with strong background in customer care, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Care Executive Cum Sales Executive
Tata Teleservices
01.2003 - 03.2004
- Selling Tata Indicom connections, attending to queries and problems relating to the connections, making sales reports and reporting the same to the head office.
Customer Care Executive
Ansal Plaza Privilege Programme
10.2002
- Selling memberships for Ansal plaza to the elite class/regular shoppers, maintaining their membership accounts, attending to general customer queries etc.
Executive Assistant
Sujan Luxury Hospitality Pvt Ltd
07.2025 - Current
- Design and Production Coordination for Sujan Camps Boutiques with the Chairperson
- Managing legal documents pertaining to design and branding
- Coordination of merchandise with Sujan Camps
- Design and Development for new designs
Grants Officer
John L. Bissell Foundation
04.2015 - 03.2025
- The John L. Bissell Foundation, set up in 2014, is a Trust set up in the name of the Founder of Fabindia, one of the first Indian Global Brand. The Trust works on philanthropy for various domains, includes education, medical, arts and culture, animal welfare, environmental support and helping those in need.
- My role as a sole employee is to do multitasking, from accounting to creating and design of the Annual Reports, co-ordination with the Board of Trustees, handling direct projects, coordination with auditors and donors.
- Conducted thorough assessments of grant applications to evaluate eligibility and potential impact.
- Prepared detailed reports on grant expenditure, ensuring compliance with funding guidelines.
- Implemented improvements to grant processes to enhance efficiency and effectiveness.
- Established a comprehensive database of past applications and awards for reference and analysis.
- Monitored ongoing projects funded by grants to assess progress against objectives.
- Acted as a liaison between the organisation and funding bodies, maintaining open and effective communication.
- Conducted thorough financial audits on grant expenditures to verify adherence to budgetary constraints and funding requirements.
- Oversaw the closure of grants, including final reporting, evaluation of outcomes, and lessons learned sessions with project teams.
- Evaluated grant proposals for alignment with foundation's mission and strategic objectives.
- Conducted comprehensive research on potential funding opportunities and trends in the nonprofit sector.
Store Manager
Fabindia Overseas Pvt Ltd
01.2012 - 07.2013
- Following day to day sales targets, finding innovative ways to enhance sales, Training staff, making and monitoring stock orders, regular bi-annual inventories, regular co-ordination with Head office over market requirements, giving inputs on market requirements, visual merchandising, personal inputs on display of merchandise, customer service, preparing daily sales report, regular MIS reports to finance department and HR, arranging regular promotions to get more footfall, keeping track of all legal documents pertaining to store operations, maintaining and monitoring staff attendance etc.
Store Manager
Fabindia Overseas Pvt Ltd
01.2007 - 02.2010
- Managed one of the leading retails stores of Fabindia
- Leading a team of 20 employees
- Increased the sale by 50% by working on the proper stock management and store display.
- Managed cash and reconciled tills with rigorous security measures.
- Coached and mentored store team members to achieve multiple promotions.
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Forecasted sales performance to efficiently budget and order stock.
Administrative Coordinator
Fabindia Overseas Pvt Ltd
04.2004 - 03.2007
- Arranging meetings for the Managing Director, making travel plans and arranging travel bookings, maintaining MD’s files, checking his mails and sending replies, taking meeting notes, preparing documents etc, maintaining his personal accounts, maintaining general operations and admin work in his office etc, Reporting to MD
- Maintained office equipment and supplies inventory, placing orders when necessary to prevent operational disruptions.
- Assisted with financial recordkeeping, including budget tracking and report generation, to support fiscal responsibility.
- Monitored and responded to general enquiries via email and telephone, providing timely and accurate information.
- Conducted research and prepared reports on various topics to support executive decision-making and strategic planning efforts.
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Retrieved and checked files to respond to internal and external information requests.
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
- Managed daily calendar and juggled meetings for supervisor.
Interpreter
UNHCR
06.2003 - 01.2004
- Interpreter for English-Dari Language
- Conducted language interpretation for asylum seekers during interviews, supporting fair access to legal representation.
- Maintained strict confidentiality and professionalism in sensitive settings, earning trust from clients and agencies.
- Worked with colleagues in collecting useful information into ordered glossaries for reference during translation sessions.
Education
Skills
- Excellent Communication Skills
- Database management
- Cultural sensitivity
- Result driven approach
- Data analysis
- Budgeting knowledge
- Report writing
- Ethical compliance
- Strategic planning
- Social media savvy
- Social media updating
- IT savvy
- Graphic and media design
- Donor relations
Certification
- Coursera UX/UI Design Certified
Languages
English
Proficient
C2
Persian
Bilingual or Proficient (C2)
Timeline
Executive Assistant
Sujan Luxury Hospitality Pvt Ltd
07.2025 - Current
Grants Officer
John L. Bissell Foundation
04.2015 - 03.2025
Store Manager
Fabindia Overseas Pvt Ltd
01.2012 - 07.2013
Store Manager
Fabindia Overseas Pvt Ltd
01.2007 - 02.2010
Administrative Coordinator
Fabindia Overseas Pvt Ltd
04.2004 - 03.2007
Interpreter
UNHCR
06.2003 - 01.2004
Customer Care Executive Cum Sales Executive
Tata Teleservices
01.2003 - 03.2004
Customer Care Executive
Ansal Plaza Privilege Programme
10.2002
Hobbies and interests
- Graphics Designing
- Apparel Designing
Graphic Design and Apparel Design
Have a presence of my apparell design brand - PINKS on Instagram and website - pinks.co.in
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