Faraz Ahmed
Senior Manager-Business Development Sales And Operation
Hyderabad,TG
Summary
Dynamic professional with 18 years of diversified experience across Sales, Business Development, and Operations, demonstrating a strong ability to drive revenue growth, expand markets, and streamline operational processes. Proven expertise in customer acquisition, strategic partnerships, team coordination, and end-to-end business operations. Known for delivering results in target-driven environments while maintaining compliance, efficiency, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Business Development Manager
NestAway Technologies Pvt Ltd
04.2018 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Executive- Sales
SMSA Express
12.2016 - 06.2017
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Negotiated favorable terms in vendor contracts, reducing costs and improving supply chain reliability.
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
Collection Officer-Recoveries
Al Wasl International
06.2009 - 12.2012
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Sales Executive-BDE
Al Wasl International
10.2008 - 06.2009
- Promoted and sold credit card products to walk-in and field customers, achieving monthly sales targets consistently.
- Explained credit card features, benefits, fees, and eligibility criteria clearly to customers.
- Generated leads through cold calling, referrals, and field marketing activities.
- Verified customer documents (KYC) and ensured accurate application submission.
- Maintained high conversion rates by understanding customer needs and offering suitable products.
- Built strong customer relationships to improve repeat business and referrals.
ESupport Officer
Knoah Solution
12.2006 - 08.2008
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Education
Bachelor Of Commerce - Commerce
Osmania University
Hyderabad 04.2001 -
Skills
B2C Experience
Timeline
Business Development Manager
NestAway Technologies Pvt Ltd
04.2018 - Current
Account Executive- Sales
SMSA Express
12.2016 - 06.2017
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
Collection Officer-Recoveries
Al Wasl International
06.2009 - 12.2012
Sales Executive-BDE
Al Wasl International
10.2008 - 06.2009
ESupport Officer
Knoah Solution
12.2006 - 08.2008
Bachelor Of Commerce - Commerce
Osmania University
04.2001 -