Faraz Ahmed
Senior Manager-Business Development Sales And Operation
Hyderabad,TG
Summary
Dynamic professional with 18 years of diversified experience across Sales, Business Development, and Operations, demonstrating a strong ability to drive revenue growth, expand markets, and streamline operational processes. Proven expertise in customer acquisition, strategic partnerships, team coordination, and end-to-end business operations. Known for delivering results in target-driven environments while maintaining compliance, efficiency, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Business Development Manager
NestAway Technologies Pvt Ltd
04.2018 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Executive- Sales
SMSA Express
12.2016 - 06.2017
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Negotiated favorable terms in vendor contracts, reducing costs and improving supply chain reliability.
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
Collection Officer-Recoveries
Al Wasl International
06.2009 - 12.2012
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Sales Executive-BDE
Al Wasl International
10.2008 - 06.2009
- Promoted and sold credit card products to walk-in and field customers, achieving monthly sales targets consistently.
- Explained credit card features, benefits, fees, and eligibility criteria clearly to customers.
- Generated leads through cold calling, referrals, and field marketing activities.
- Verified customer documents (KYC) and ensured accurate application submission.
- Maintained high conversion rates by understanding customer needs and offering suitable products.
- Built strong customer relationships to improve repeat business and referrals.
ESupport Officer
Knoah Solution
12.2006 - 08.2008
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Education
Bachelor Of Commerce - Commerce
Osmania University
Hyderabad 04.2001 -
Skills
B2C Experience
Sales Proposal Creation
Client Onboarding
Team Leadership
Relationship Building
Pipeline Management
Customer Relationship Management
Account Management
Team Work and collaboration
Sales Process
Business Development
Direct Sales
Timeline
Business Development Manager
NestAway Technologies Pvt Ltd
04.2018 - Current
Account Executive- Sales
SMSA Express
12.2016 - 06.2017
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
Collection Officer-Recoveries
Al Wasl International
06.2009 - 12.2012
Sales Executive-BDE
Al Wasl International
10.2008 - 06.2009
ESupport Officer
Knoah Solution
12.2006 - 08.2008
Bachelor Of Commerce - Commerce
Osmania University
04.2001 -