FARAZ AHMED ABBASI
Senior Manager
Hyderabad,TG
Work Preference
Summary
Dynamic business leader poised to excel in a Senior Manager role, combining extensive expertise in business operations with a commitment to fostering team success and delivering impactful results. Recognized for adaptability in fast-paced environments and a collaborative approach to problem-solving, utilizing strong analytical and decision-making abilities. Proven track record in strategic leadership and operational excellence, driving organizational success through effective project management, team collaboration, and process optimization. Skilled at navigating complex challenges while cultivating a culture of accountability and responsiveness to evolving business needs, with a focus on building high-performing teams through exceptional communication and decision-making.
Overview
19
19
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Senior Manager- Recovery and Business Support
Nestaway Technologies Pvt. Ltd.
04.2018 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- - Handle complex, escalated, and high-value recovery cases with legal and external agencies.
- - Train, mentor, and manage recovery teams while delivering MIS reports to senior management.
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Conducted regular reviews of recovery strategies, refining tactics as needed based on evolving market conditions or case-specific factors.
- Demonstrated strong negotiation skills in resolving disputes with external parties, securing favorable outcomes for clients whenever possible.
- Improved recovery processes by implementing effective strategies and streamlining communication among team members.
Account Executive
SMSA Express
12.2016 - 06.2017
- - Managed key accounts and achieved consistent sales performance.
- - Negotiated contracts and strengthened long-term client relationships.
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
- - Drove business growth through client acquisition and relationship management.
- - Delivered customized solutions leading to sustained revenue growth.
Collection Officer
Al-Wasl International
06.2009 - 12.2012
- - Executed structured collection strategies to improve recovery rates.
- - Negotiated payment plans while maintaining professionalism and compliance.
eSupport Officer
Knoah Solutions
12.2006 - 08.2008
- - Delivered high-quality customer support and improved resolution turnaround times.
- - Supported process improvements and team productivity.
Education
Bachelor of Commerce - B.Com
Osmania University
01.2006
Skills
Collections management experience
ADDITIONAL INFORMATION
- - Strong understanding of Indian recovery practices and compliance
- - Experience working with legal teams, vendors, and external agencies
- - Proven ability to manage large portfolios and high-pressure environments
Certification
CPM - Certified Professional Manager
Accomplishments
- Supervised team of [8] staff members.
- Documented and resolved Critical issues which led to Legal Disputes.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CPM - Certified Professional Manager
01-2023
Senior Manager- Recovery and Business Support
Nestaway Technologies Pvt. Ltd.
04.2018 - Current
Account Executive
SMSA Express
12.2016 - 06.2017
Business Development Executive
Millennium Insurance Brokers
01.2013 - 11.2016
Collection Officer
Al-Wasl International
06.2009 - 12.2012
eSupport Officer
Knoah Solutions
12.2006 - 08.2008
Bachelor of Commerce - B.Com
Osmania University