Faraz Akhtar
Summary
Experience professional in banking operations with over 7+ years of comprehensive knowledge in overseeing daily activities, optimizing processes, and ensuring regulatory compliance. Proven track record of driving efficiency, fostering teamwork, and delivering exceptional customer service. Strong leadership skills combined with a keen eye for detail and a dedication to achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Indusind Bank Pvt Ltd
Gwalior
2022.12 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Counted and balanced cash drawer at the beginning and end of shift.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Senior Relationship Manager
Bajaj Allianz Life Insurance Co. Ltd
Gwalior
2021.07 - 2022.12
- Developed relationships with potential clients to generate leads for bancassurance sales.
- Conducted customer needs analysis and recommended suitable insurance policies to meet their needs.
Associate Relationship Manager
HDFC Life Insurance Co. Ltd.
Jhansi
2020.09 - 2021.05
- Established strong client relationships to drive business development.
- Created and maintained customer databases for tracking of direct sales activities.
- Developed and executed direct sales strategies to maximize revenue growth.
Associate Agency Development Manager
Max Life Insurance Co. Ltd.
Gwalior
2019.11 - 2020.08
- Developed and implemented strategies to increase agency development and sales performance.
- Conducted regular meetings with agents to discuss their progress towards goals and objectives.
Auditor
Nielsen India Pvt Ltd
Gwalior
2016.09 - 2019.10
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
- Provided advice and recommendations to clients regarding marketing strategies and tactics.
Sales Coordinator
Tropolite Foods Pvt Ltd
Gwalior
2015.07 - 2016.08
- Configured Sales Order Management processes like order creation, delivery processing and billing activities.
- Resolved issues related to purchasing documents, inventory management, invoice verification and goods receipt and issue postings.
Education
MBA - Sales And Marketing Education
Barkatullah University
Bhopal2011-11
Bachelor of Commerce -
Jiwaji University
Gwalior2008-06
Higher Secondary
Bal Sadan H.S. School
Gwalior2005-03
High School -
Bal Sadan H.S. SChool
Gwalior2003-07
Skills
- Customer service expertise
- Staff Training and Development
- Audit Support
- Quality Assurance
- Workflow Management
- One Call Resolution
- Handling Escalations
- Sales Promotion
Accomplishments
- Certificate of Brilliancy - Max Life Insurance, Bhopal - Quarterly Award
- Excellence Award - Bajaj Allianz Life Insurance, Puri
Timeline
Assistant Manager
Indusind Bank Pvt Ltd
2022.12 - Current
Senior Relationship Manager
Bajaj Allianz Life Insurance Co. Ltd
2021.07 - 2022.12
Associate Relationship Manager
HDFC Life Insurance Co. Ltd.
2020.09 - 2021.05
Associate Agency Development Manager
Max Life Insurance Co. Ltd.
2019.11 - 2020.08
Auditor
Nielsen India Pvt Ltd
2016.09 - 2019.10
Sales Coordinator
Tropolite Foods Pvt Ltd
2015.07 - 2016.08
MBA - Sales And Marketing Education
Barkatullah University
Bachelor of Commerce -
Jiwaji University
Higher Secondary
Bal Sadan H.S. School
High School -
Bal Sadan H.S. SChool