FARAZ KHAN
SURAT
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Company Manager
SAKSHI CREATION
SURAT
06.2018 - Current
- Developed and implemented strategies to improve customer service experience.
- Formulated policies that promote company culture and vision.
- Organized staff meetings, trainings, and team building activities.
- Monitored performance of team members to ensure quality standards are met.
- Assigned tasks and delegated responsibilities to staff accordingly.
- Established effective communication systems between departments.
- Created efficient processes for managing daily operations of the company.
- Reviewed customer feedback surveys to identify areas of improvement.
- Investigated customer complaints and took corrective action when necessary.
- Collaborated with other department managers to coordinate resources effectively.
- Provided guidance and support to employees regarding their roles within the company.
- Maintained records of personnel-related data such as hiring, termination, leaves.
- Liaised with vendors for procurement of supplies and equipment needed for operations.
- Developed strategies to increase productivity levels across teams in the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Data Entry Manager
VALUE ADDED FASHION FABRICS PVT LTD
SURAT
03.2016 - 04.2018
- Performed complex calculations to verify accuracy of entered information into system software applications.
- Coordinated with other departments regarding their needs for specific types of data entries.
- Reviewed existing systems for accuracy, efficiency and quality assurance purposes.
- Trained new team members in proper data entry techniques and standards.
Education
HIGH SCHOOL
VIDYA BHARTI ENGLISH MEDIUM SCHOOL
SURAT03-2014
12TH
VIDYA BHARTI ENGLISH MEDIUM SCHOOL
SURAT03-2016
B.COM
SASCMA COMMERCE COLLEGE
SURAT04-2018
Skills
- Human resources management
- Staff training and development
- Operations management
- Innovation management
- Marketing
- Complex Problem-solving
- Strategic planning
- Clear communication
- Sales techniques
- Inventory management
- Data analysis
- Staff management
- Goal setting
- Product management
- Team leadership
- Documentation and reporting
- Competitor research
Languages
Hindi
First Language
English
Beginner
A1
Gujarati
Intermediate (B1)
B1
Timeline
Company Manager
SAKSHI CREATION
06.2018 - Current
Data Entry Manager
VALUE ADDED FASHION FABRICS PVT LTD
03.2016 - 04.2018
HIGH SCHOOL
VIDYA BHARTI ENGLISH MEDIUM SCHOOL
12TH
VIDYA BHARTI ENGLISH MEDIUM SCHOOL
B.COM
SASCMA COMMERCE COLLEGE
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