FARAZ SAIT
Kochi
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Passenger Service Agent
CELEBI AIRPORT SERVICES INDIA PRIVATE LTD
New Delhi
06.2023 - Current
- Performed pre-flight inspections on aircrafts prior to departure.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Provided assistance to passengers with limited mobility.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Ensured all safety protocols were followed during the check-in process.
Digital Marketing Intern
RITNOX SOLUTIONS PVT LTD
Bengaluru
02.2023 - 04.2023
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Researched potential customers to identify target audiences through surveys and focus groups.
- Created presentations to summarize results from digital marketing efforts.
Education
High School Diploma -
GREETS PUBLIC SCHOOL
Ernakulam, KL03-2020
HIGHER SECONDARY EDUCATION - 10TH STD
AL AMEEN PUBLIC SCHOOL
Ernakulam, KL03-2018
BBA - Aviation Management
PRESIDENCY UNIVERSITY
Bengaluru, KASkills
- Check-in procedures
- Passenger Assistance
- Departures management
- Customer Service Management
- Baggage handling abilities
- Airline Policies
- Performance Improvements
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Completed International Customer Service Agent Consecutive Initial & Check in Training from American Airlines at Delhi Station (Certified)
- Completed DCS sprint system training from Fly Dubai Airlines at Delhi Station.
HOBBIES
- Plane spotting
- Listening to Music
- Driving Cars
Timeline
Passenger Service Agent
CELEBI AIRPORT SERVICES INDIA PRIVATE LTD
06.2023 - Current
Digital Marketing Intern
RITNOX SOLUTIONS PVT LTD
02.2023 - 04.2023
High School Diploma -
GREETS PUBLIC SCHOOL
HIGHER SECONDARY EDUCATION - 10TH STD
AL AMEEN PUBLIC SCHOOL
BBA - Aviation Management
PRESIDENCY UNIVERSITY
- Completed International Customer Service Agent Consecutive Initial & Check in Training from American Airlines at Delhi Station (Certified)
- Completed DCS sprint system training from Fly Dubai Airlines at Delhi Station.
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