Fardeen Siddiqui
Wazirabad
Summary
To be part of a corporate atmosphere where
- I Can Identify new opportunities to perform challenging assignments >>This will nurture my inner potential
- Demonstrate my performance to ensure sustainable business results>>This will build a relation of trust and confidence between management and myself
- Add value in my team and other areas through knowledge, experience and skills >> This will help promote my capabilities and calibre in the organization
- Continuously exploit a culture of learning and development opportunities >> This will further enhance my expertise which I can give back to the organization
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
New Delhi
04.2023 - Current
- Quote the Gross Fare for IT/BT documents from AMADEUS determining the Predominant carrier keeping with reference to the various applicable checks to comply with IATA Standards. Quality checks, FR. YR and YQ taxes.
- Checks Sales Proration: -Carry out Proration for OWN involuntarily reissued and Reissued Documents, analysing the fare for various sector, Amount to be prorated (AT B.P). Special Prorate Agreement (S.P.A) and analysing various factors affecting proration.
- Interline Proration: Carrying out interline-related proration exceptions, which include prime proration. Accept or reject other airlines' claims to ensure Airlines does not get overbilled. Interpret prorate agreements and fares to apply them in billings to/from airlines. Coordinate with the reference Data team to rectify errors that occur in updating Special Prorate Agreements while processing.
Customer Service Executive
Indigo Airline
New Delhi
01.2020 - 12.2022
- Service Delivery - Ensure customer service is delivered to all passengers as per Indigo Airline's safety and security policies, standards, and procedures.
- Ensure all operational criteria are met within specified timeframes.
- SOP Compliance - Ensure a smooth process of safe and on-time departure of Indigo flights by complying with all activities involved in pre- and post-boarding procedures, such as boarding priorities, announcements, staff briefing, reconciliation, etc.
- Reports - Create, manage, and update management with various MS Excel-based reports related to day-to-day airport operation.
- In addition, assist in dealing with challenges such as keeping passengers informed of any delays, disruptions, and denied boarding, including offering the 'Alternate Option' scheme.
- In addition, ensure all operational areas are covered and staff are aware of what is expected of them to deliver quality service in their respective assigned areas.
- Monitor carousel and assist passengers with baggage-related issues, which includes missing or damaged bags.
- Ensure completion of necessary paperwork and keep passengers fully updated in such scenarios.
- Maas - Meet and assist special passengers like VIPs, BLND, UMNR, etc.
- Floor Management - Manage floor operations, handle and resolve passenger escalations, provide alternate solutions (wherever applicable), supervise staff, and provide assistance to them in critical situations and/or whenever needed.
- Training - Train new employees in performing their check-in and boarding gate services.
- Mentor their performance on the floor, post-training sessions.
- Coordination - Liaise with airport stakeholders, such as airport management, CISF personnel, and other security individuals, as and when required.
- Vigilance - Report any suspicious or unlawful activity within airport premises to the manager while performing daily operational tasks.
- Assist with the preparation and completion of pre- and post-flight documentation.
Customer Service Officer
Indigo Airline
New Delhi
09.2017 - 05.2019
- Ensure all operational criteria are met within specified timeframes
- Counters - Check in all domestic passengers, resolve passengers' queries, and handle PRM passengers.
- Verify passenger travel documents and ensure they are fit to travel.
- Reservation - Undertake fresh booking and re-accommodation duties to ensure seamless service to passengers.
- Arrivals - Oversee the baggage arrival process.
- Boarding Gates - Reconcile passengers and close flights to ensure 100% compliance on OTP (On Time Departure).
Education
Graduate -
Delhi University
01.2016
Higher Secondary -
CBSE
01.2013
Secondary -
CBSE
01.2011
Skills
- Customer service delivery
- Process Knowledge
- Communication & Interpersonal Skills
- Adaptability
- Team player
- Patience
- Optimism
- Physical fitness
Languages
- English
- Hindi
Personal Information
- Location Preference: No location constraint
- Date of Birth: 09/08/94
Accomplishments
- Award - Received 6e Service Champion Award by the management in 2022
- Over-Achiever performance appraisal for 2 consecutive years (2017-2018 & 2018-2019)
- Promotion - Promoted as Customer Service Executive right after completing first 18 months in the organization, effective April 2018
- Flexibility - Flexible in all shifts, ready to work on week off or to do over time whenever there is an operational requirement
- Efficiency Bonus: Received efficiency bonus for 3 consecutive quarters (9 months) for Zero absenteeism in any form
- Recognition - Recognized as a star performer by Operation Manager
- Appreciation - Appreciated by one of a very prominent social media influencer, 'Salonayyy', for going the extra mile in providing value-added service on June 27, 2021.
- Employee of the Quarter - TCS
Timeline
Senior Process Associate
Tata Consultancy Services
04.2023 - Current
Customer Service Executive
Indigo Airline
01.2020 - 12.2022
Customer Service Officer
Indigo Airline
09.2017 - 05.2019
Graduate -
Delhi University
Higher Secondary -
CBSE
Secondary -
CBSE
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