Fardu Izaz

• Managed the delivery of incentives for three major business units across EMEA, JAPA, and LACC regions, driving consistent performance improvement.

• Identified process inefficiencies and implemented SOPs, resulting in streamlined operations and reduced manual effort.

• Provided strategic insights to BU leaders, ensuring alignment with incentive plans and participation goals.

• Led multiple enterprise-level projects focused on process transformation and automation, delivering results on time and within scope.

• Trained and onboarded new hires, ensuring adherence to incentive processes with a focus on accuracy and timeliness.

• Designed and managed Pay for Performance (P4P) plans for the Merchant Servicing Network, directly impacting over 1000 FTEs globally.

• Partnered with cross-functional teams to align incentive plans with core business objectives, driving productivity and revenue growth.

• Developed dashboards and reports for business leaders, providing visibility into incentive trends and budget alignment.

• Managed the integration of American Express payment gateways for high-value merchants, contributing to revenue generation.

• Coordinated with internal teams to ensure seamless service delivery, from payment reconciliation to account management.

• Involved in project management initiatives, including the creation of a PAN INDIA terminal ID database, enhancing operational efficiency.