FAREED GHAN
Service Engineer
Palakkad
Summary
Energetic Field Service Engineer with 5 years background performing E-Surveillance and Alarm installation, service and troubleshooting. Committed to providing optimum service support through phone and personal visits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Service Engineer
SECURENS SYSTEMS PVT LTD
8 2023 - Current
- Install wireless and hardwire contacts; doors, windows, smoke detectors, motions detectors, keypads, conduit, sirens, bells, panic buttons, heat detectors, etc.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Performed minor service and deficiency repairs on fire alarm system types.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Service Engineer
IVIS INTERNATIONAL PVT LTD
10.2019 - 04.2023
- Installed, tested and serviced CCTV and associated systems for Bank and ATMs
- Installed, terminated, and tested various types of cable such as coaxial, CAT6, and twisted pair.
- Demonstrated features and functionality of alarm systems to customers
- Performed preventive maintenance on all security camera equipment and sensors.
- Assisted with electrical installations of lighting and smoke detectors.
Field Service Engineer
WETZEL BARRON INFOSYSTEM PVT LTD
02.2017 - 08.2019
- Scheduled service calls according to customer location and urgency of need.
- Performed Preventive maintenance of ATM.
- New version and patch software installation.
- Attended ATM break down calls.
- Attended E-surveillance Break down calls.
ATM Custodian
VERITAS INFRATECH PVT LTD
03.2014 - 12.2016
- Performed First Level Maintenance of Bank ATMs.
- Taking remote support role on behalf of ATM engineer for any emergency fixes.
- Receipt paper and Journal paper loading.
- Performed Preventive maintenance of ATM.
- Installed new version and patched software in ATM.
- Performed necessary maintenance to support network availability
System Support Engineer
ZENITH SOFTWARE LTD
05.2011 - 02.2014
- Provided training and performed installation of banking software FINACLE in district cooperative BANKs across state Kerala.
Education
Bachelor of Computer Science -
AJK COLLEGE OF ARTS AND SCIENCE
06.2008 - 04.2011
Higher Secondary Education -
GOVT BOYS HIGHER SECONDARY SCHOOL
06.2006 - 03.2008
Secondary Education -
S.M.H.S.S
06.2005 - 03.2006
Skills
- MS Office
Installation and repairs
Equipment testing
Security and burglar alarms
Coordinating projects
Timeline
Field Service Engineer
IVIS INTERNATIONAL PVT LTD
10.2019 - 04.2023
Field Service Engineer
WETZEL BARRON INFOSYSTEM PVT LTD
02.2017 - 08.2019
ATM Custodian
VERITAS INFRATECH PVT LTD
03.2014 - 12.2016
System Support Engineer
ZENITH SOFTWARE LTD
05.2011 - 02.2014
Bachelor of Computer Science -
AJK COLLEGE OF ARTS AND SCIENCE
06.2008 - 04.2011
Higher Secondary Education -
GOVT BOYS HIGHER SECONDARY SCHOOL
06.2006 - 03.2008
Secondary Education -
S.M.H.S.S
06.2005 - 03.2006
Senior Service Engineer
SECURENS SYSTEMS PVT LTD
8 2023 - Current
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