Fareen Khan

• Resolved one- and two-month overdue EMIs for agriculture loans through targeted interventions.
• Implemented proactive communication strategies that significantly reduced delinquency rates.
• Negotiated tailored repayment plans to enhance customer satisfaction.
• Assigned tasks and monitored project personnel performance for optimal outcomes.
• Collaborated with management to develop strategic plans aligned with business objectives.
• Produced thorough, accurate, and timely reports on project activities.
• Coordinated daily operations to ensure efficient branch functioning.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.

• Created daily team performance reports, shared with senior management for review.
• Recovered overdue amounts and cleared delinquent accounts efficiently.
• Achieved daily targets through effective use of dialer and manual processes.
• Coordinated with agencies to provide field support and enhance collection efforts.
• Negotiated payment plans with customers, ensuring prompt debt repayment.
• Cultivated strong client relationships to support payment collection initiatives.
• Analyzed debtor financial statements to propose viable payment solutions.
• Recorded received payments and updated customer accounts accurately.

Company Overview: Office Coordinator.

• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Maintained confidentiality of sensitive information and documents.
• Facilitated internal communication by distributing memos and announcements.
• Monitored employee attendance records ensuring accuracy of information entered into the database system.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Provided administrative support to other departments within the organization when needed.
• Assisted in the onboarding process for new hires by preparing workspaces and materials.
• Coordinated office activities to ensure efficient operation of the office.
• Reviewed expense reports submitted by employees ensuring accuracy before submitting them for approval.
• Answered and directed incoming calls from customers, vendors, and other third parties.
• Prepared correspondence such as memos or letters using word processing software like Microsoft Word.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Provided support to staff members by scheduling meetings, preparing agendas, taking notes during meetings, and following up on action items discussed in meetings.

• Company Overview: Airtel Postpaid Number Bill Collection.
• Performed reconciliation of accounts to ensure accurate billing and collections records.
• Received payments and posted amounts to customer accounts.
• Advised delinquent customers on strategies for debt repayment.