Farha Diba
Bangalore
Summary
Dynamic Senior Analyst with a proven track record at Commonwealth Bank of Australia, specializing in training development and policy drafting. Leveraged instructional design and data analysis to enhance quality management and streamline client onboarding processes. Demonstrated expertise in fostering strong stakeholder relationships and achieving significant improvements in training effectiveness.
Overview
16
16
years of professional experience
Work History
Senior Analyst Training & Development
Commonwealth Bank of Australia
07.2020 - Current
- Delivering high-quality training for all lines of business for the FCO team.
- Developed training materials for end users.
- An initiative was taken to help achieve the essential elements while drafting the disposition part for the Transaction Monitoring team, and it helped achieve the team's quality.
- Own the complete management of our learning and development programs.
- Assisting in developing policies and procedures for training and development programs.
- Facilitation of onboarding and training curricula, auditing our training processes.
- Conducting gap analysis and identifying the impact of learning interventions.
- Building training frameworks and creating content using the instructional design tool.
- Preparing and administering tests to measure the knowledge gained from training, working with Ops leaders for an execution strategy, and working with cross-functional partners to influence content strategy and measure training effectiveness.
- Providing feedback to trainers about the quality of their instruction, and the effectiveness of their methods.
- I have conducted assessments and analyses to identify and address new development needs.
- Rigorously measured the quality of operation, shared insights, and corrective actions with Ops Leaders to ensure the bar for quality is high.
- Closely worked with the Ops leaders of various processes to continuously identify evolving needs in areas of training and quality, and to cater to those needs.
- Built a strong relationship and worked closely with the onshore training team to ensure consistency across training delivered, to share, and learn best practices.
- Developed and managed various processes necessary to allow the Quality and Training organization to operate effectively.
Team Leader
Mashreq Bank
09.2018 - 12.2019
- Coordination and collection of client-specific information, and completion of documentation, to assist in the onboarding of new clients.
- Performing ongoing customer due diligence, including maintenance and updating of AML and KYC records and information for existing clients.
- Identify and escalate any suspicious or unusual matters to AML and Line of Business Compliance for further investigation.
- Promote and sustain strong engagement, and mutually beneficial relationships, with key internal business stakeholders.
- Liaise with internal and external clients, ensuring compliance.
- Onboarding of clients.
- Processing of cases within established delivery standards, with accuracy, and in compliance with operating procedures.
- Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily, to provide error-free service.
- Acquire thorough knowledge of processes, as well as operating systems, and identify training to perform assigned tasks efficiently.
- Maintain and update documents and correspondence records systematically to ensure efficient retrieval.
- Record data, errors, and complaints in the MIS accurately, and encourage processors to do the same, in order to monitor the productivity of each staff member and take corrective action wherever applicable.
- Attend to all inquiries and complaints (internal and external) promptly.
Quality Assurance Officer
Standard Chartered Bank
12.2016 - 09.2018
- AML and terrorist financing surveillance skills: regulations, inherent AML risk of bank products, end-to-end monitoring process/controls, AML typologies, monitoring tools.
- Analysis skills: Able to analyze data trends and out-of-pattern activities, working knowledge of the Internet and MS Office Suite, and independently assimilate, analyze, and evaluate information from dispersed data sources to determine a course of action.
- Case closure or escalation, and record and communicate this decision clearly and concisely.
- Banking: Knowledge in terms of customers, products, and transactions, with a focus on at least one customer segment (retail, corporate, private banking, correspondent banking, trade).
- Banking operations experience (client due diligence, payments, trade, markets, or other) and a service-oriented attitude.
- Facilitate collaboration, networking, and alignment within and across teams.
- Screening (Name and Transaction).
- Sanctions and screening (name and transaction) surveillance skills, regulations, end-to-end screening process/controls, and screening tools.
- Investigate and assess alerts for potential money laundering risks in the bank.
- Ensure efficient identification and monitoring of suspicious activities and transactions.
- Performing a quality check on the profile of the analyst where the review of customers' sources of funds is done.
- Performing a quality check on the profile of the analyst, where the review on customers' destination of funds is conducted.
- Identify whether the transaction is suspicious or not suspicious.
- Creation of draft suspicious activity reports (SARs).
- Investigate, review, and resolve AML-related and economic sanction-related alerts.
Associate / Production Quality Controller
The Hongkong & Shanghai Banking Corporation (HSBC)
02.2013 - 04.2016
- Supervising team members while carrying out IDD and profile auditing for firms, and imparting feedback to them.
- Attending daily calls with onshore, and ensuring the requirements map to the real business need, and meet essential quality standards.
- Steering efforts for onboarding new clients as per the global standards while applying FATCA and reviewing W-8 forms.
- Addressing and resolving RM and onshore queries related to AML policies.
- Practice and help enforce best practices for process development within the team.
- Work with the IT group for product or application improvement.
- Proactively highlight audit and compliance issues to the management team.
- Provide constructive feedback to the team members.
- Train and update team members with the latest policies and procedures, and also bridge any knowledge gaps.
- Proficient with global cross-lines of business policy and procedures.
- Efficient on current and global standards of KYC policies.
- I have always worked on complex and high-priority cases.
- Ensure that you achieve both productivity and quality targets assigned.
- I always helped team members with complex queries.
- Complete new Know Your Client (KYC) profiles, review for prospective clients, and renew and update KYC.
Staff Editor
NGS Group of Institutions
01.2009 - 05.2012
- Office assistant activities with the ability to handle any walk-ins or calls on inquiries and provide information appropriately.
- Participation in school events and activities, and organization of external activities for the students.
- Making reports and salaries of the employees.
- Education Counseling
- Counseling the students, and enrolling them for the courses offered by the institution.
Skills
- Training development
- Policy drafting
- Instructional design
- Data analysis
- Quality management
- Client onboarding
Timeline
Senior Analyst Training & Development
Commonwealth Bank of Australia
07.2020 - Current
Team Leader
Mashreq Bank
09.2018 - 12.2019
Quality Assurance Officer
Standard Chartered Bank
12.2016 - 09.2018
Associate / Production Quality Controller
The Hongkong & Shanghai Banking Corporation (HSBC)
02.2013 - 04.2016
Staff Editor
NGS Group of Institutions
01.2009 - 05.2012
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