FARHA FATIMA

Risk management professional with strong background in identifying, analyzing, and mitigating risks. Skilled in data analysis, regulatory compliance, and strategic planning. Known for effective team collaboration and delivering reliable results. Adaptable to changing needs and dependable asset in high-pressure environments.

• Rank among the top performers in HYD for MO closures
• Won Ghost Buster award for consecutive two months for identifying MO’s resulting in closing highest number of fraud accounts.
• High impact project on reducing the redundant queuing of accounts resulting in less manual workload for Risk Specialists
• Effective communication and engaging skills resulting in Fun activity POC for the team.
• Rock star award twice in B2B for highest resolves count in Peak season.
• Zero clubbers award in PQ for no defect and maintaining 100% quality for the quarter & half yearly.
• Worked as SME (Subject Matter Expert)
• Mentor for NHT batch.

• Achieves goals within time with quality and supports the team members with queries.
• Known for taking initiatives and skilled at meeting challenges and deadlines.
• Performs in-depth research, recommends strategies to resolve concerns and prevent further problems.
• Accepting responsibilities and dedicated. Approachable and problem-solving ability.
• Effective communication skills. Self-motivated and punctual.
• A part of the organizational changes and challenges.