Farhaad Alli
Srinagar
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer support and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Support Specialist
Revolut Technologies India Pvt Ltd
09.2023 - 12.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Acted as liaison between clients and development teams, ensuring timely communication during critical incidents.
- Championed customer feedback initiatives that informed product improvements and feature enhancements over time.
- Attend high flow of customers, 6 at time, during escalated ques.
Customer-service-executive
Esteem Motors
01.2022 - 05.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat. Managed around 100 customers daily.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Evaluated interactions between associates and customers to assess personnel performance.
Project Planner
Tantray Constructions
06.2012 - 02.2017
- Identified opportunities for cost reduction through careful analysis of budgets and expenditures throughout the life cycle of each project.
- Made appropriate changes and modifications to project plans to meet organizational needs.
- Facilitated cross-functional team meetings to review progress and identify areas for improvement.
- Established strong relationships with stakeholders, ensuring clear communication of expectations and deliverables.
- Analyzed historical data on past projects to inform future strategy and optimize resource utilization across multiple initiatives simultaneously.
- Negotiated contracts with vendors and suppliers to secure favorable terms for materials and services required for projects.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from team members and incorporating suggestions into planning processes.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
PG Diploma - Business Administration And Management
Directorate of Distance Education
Srinagar, India05.2016
Master of Arts - Islamic Studies
University of Kashmir
Srinagar, India06.2013
Bachelor of Science - Biochemistry
S.P. College
Srinagar, India03.2008
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Recordkeeping skills
- Empathy and patience
- Activity Planning
- Incident Management
- Escalation Handling
- Operating System Knowledge
- Telecommunications Knowledge
- Ticket management
- Cost-benefit analysis
- Helpdesk operations
- Call Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Friendly and Patient
- Highly Professional
- Collaborative Team Player
- Analytical and Methodical
- Customer Communication and Empathy
- Interpersonal Skills
- Active Listening
- Online Chat Support
- Equipment Repair
Timeline
Support Specialist
Revolut Technologies India Pvt Ltd
09.2023 - 12.2023
Customer-service-executive
Esteem Motors
01.2022 - 05.2023
Project Planner
Tantray Constructions
06.2012 - 02.2017
PG Diploma - Business Administration And Management
Directorate of Distance Education
Master of Arts - Islamic Studies
University of Kashmir
Bachelor of Science - Biochemistry
S.P. College
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